Pros
Entry-Level Friendly: It is widely considered a solid "first job" for students or those with no retail experience. The hiring process is generally accessible, and paid training is provided. Casual Work Environment: The dress code is relaxed (often wearing the brand's clothes), and the general atmosphere is described as high-energy and social. Many employees report making good friends with coworkers. Scheduling Flexibility (Variable): While this varies by store, the job can often accommodate student schedules (evenings and weekends). Students in Canada often find it easier to balance with school compared to food service jobs. Internal Mobility: If you perform well, there are opportunities to move into different roles (from sales floor to merchandising or cash) or transfer to other locations/brands within the Gap Inc. family
Cons
Pressure for Credit Cards & Loyalty: This is the most frequently complaint you'll encounter making interacting with customers superficial at times. Cashiers and floor staff are under significant pressure to meet quotas for signing customers up for the Old Navy credit card and loyalty program ("Navyist Rewards"). Failure to meet these goals can sometimes lead to reduced hours or coaching from management Inconsistent Hours: "Payroll cuts" are common. If the store is not meeting sales targets, part-time shifts are often the first to be cut. You might be scheduled for 15 hours one week and 4 hours the next