Old Navy reviews

3.6

61% would recommend to a friend

(14,669 total reviews)
avatar

Horacio “Haio” Barbeito

70% approve of CEO

53% positive business outlook

Old Navy has an employee rating of 3.6 out of 5 stars, based on 14,669 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Dec 3, 2017

Department Manager

Recommend
CEO approval
Business Outlook

Pros

Great discount, very fast-paced environment, some opportunity for growth and/or relocation. Great experience managing a lot of varying ages and personality types.

Cons

Horrible, horrible pay, toxic environment, unstable schedule, virtually no payroll, ridiculous expectations, non-stop off-the-clock communication from the district regarding sales, etc. It's like being on call 24/7. This is a very thankless job and you have to be a self-motivator to glean even the slightest satisfaction from your job. Trying to move on to other retailers is proving to be difficult - specialty retailers view Old Navy as big box & think your experience is only transactional, big box retailers view Old Navy as specialty and think they don't provide you with the business acumen to handle real high volume. Catch 22. Seriously, the pay is so much lower than the rest of the retail industry. This would be a great opportunity for someone just starting a management career, you don't know any better. But if you have retail management experience, run!

1.0
Nov 10, 2017
Recommend
CEO approval
Business Outlook

Pros

Discount is amazing THATS IT

Cons

Management doesn't care about anything or anyone other than old navy cards! I mean yeah they're important but you seriously can't force anyone to sign up for a credit card so you're definitely not going to get one everyday

1.0
Nov 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Discount is decent, lots of locations so you could move and grow easily, healthy company in terms of profit and growth. If you're into retail management specifically, theres lots of opportunity here for advancement (provided you're willing to give 110% of yourself to do so). If you're wanting more than that, you're going to feel stressed and unfulfilled.

Cons

OT highly discouraged, to a bizarre degree. Corporate is out of touch with individual stores, Employees are unmotivated and leadership isn't unified in correcting the problems. Higher leadership blames problems on lower leadership rather than taking ownership of larger issues. Company is more reactive than proactive. Constant changes to marketing are a logistical nightmare. Company is wasteful with resources and doesnt recycle. Specifically to this role, the description doesn't line up with what you'll actually be doing which is frustrating and disappointing. Coaching and development take a back seat to 'driving sales' as a Sales and Service Leader regularly each shift and making sure to pick u p the slack from your lackadaisical staff. Leaders will speak poorly of staff and have clear favorites who get special treatment where other employees would be fired.

Viewing 115 - 117 of 14,669 Reviews

Glassdoor has 15,395 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.