Old Navy reviews

3.7

62% would recommend to a friend

(14,664 total reviews)
avatar

Horacio “Haio” Barbeito

72% approve of CEO

52% positive business outlook

Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,664 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Care about employees actually taking their breaks. The scheduling is also very flexible. I also liked the LUYL hub where employees could earn points that could be spent on rewards. The other brand associates were also very kind and helpful.

Cons

The cards are pushed too much, especially for what it is. A lot of what leadership thought of you was dependent on how well you sold the card. The general manager specifically would talk down to us a lot about card and job performance. There was also a group of managers that would talk behind the employees backs, especially if that employee had just put in their notice. This may just be an issue at my location, however it created a very unprofessional environment. If you needed to call out of work for whatever reason (i.e family emergency, illness) they would ask you if you could still come in to work a later shift.

2.0
Aug 23, 2023

GM life

Recommend
CEO approval
Business Outlook

Pros

Flexible scheduling as I write the schedule.

Cons

Only 1 weekend off a month. Excessive corporate visits Constant micro management Upper field constantly changing directions and always creating more workload. Every day seems to be a 911.

1.0
Aug 23, 2023

Not worth the effort

Recommend
CEO approval
Business Outlook

Pros

Coworkers are great. Some customers are amazing.

Cons

Hired part time with previous retail management experience. My goal was to join management but after 7 months no opportunities for full-time or management were given. This despite being a top performer and positive customer reviews. I was available for all roles and hours. Trained to be a department lead but never formally given the position. Lots of management turnover. The push for credit cards is exhausting. I did overnight shifts, 5am shipments, and closed. All to demonstrate my eagerness to start a career with a company I thought I would love. Got lots of promises from management but nothing ever materialized. Management is bitter and didn't seem like customers or their jobs. Shifts cut the same day. Customers were violent on occasions. Coworkers were mostly college and high school workers. Only 2 full time positions available for the entire store. Pay was less than other retail stores in my area. I had high hopes for Old Navy but ultimately the company has terrible management and incentive structure. They rely on kids to keep them going but anyone with a professional background in retail will fight for the few positions that come available. I gave them 6 months but left because of pay, unreasonable shifts and unfulfilled promises of advancement.

Viewing 73 - 75 of 14,664 Reviews

Glassdoor has 15,390 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.