OTIS reviews

3.6

65% would recommend to a friend

(1,494 total reviews)
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Judy Marks

76% approve of CEO

57% positive business outlook

OTIS has an employee rating of 3.6 out of 5 stars, based on 1,494 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OTIS employee rating is in line with the average (within 1 standard deviation) for employers within the Manufactura industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jul 28, 2025

Be aware

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Many good people (in non executive roles). Good pay and decent benefits. Recognizable global brand with a long-standing legacy

Cons

Executive leadership is stuck in an outdated UTC-era mindset — closed-door decisions, no transparency, and no clear long-term vision. After January 2025, the company quietly sidelined its publicly promoted values and culture programs. What was once emphasized is now optional or abandoned. Incredibly diloed organizational structure that discourages cross-functional collaboration and innovation. Digital, AI, and data analytics efforts are poorly executed, due to a lack of modern tools, fragmented systems, and no integration across programs. Systems don’t talk to each other, making basic analytics and automation unnecessarily difficult. Investment in product innovation and AI lags behind competitors, and there’s limited urgency to modernize. Culture feels stuck in the past. Leadeeshop doesn't seem to understand that historical success doesn’t guarantee future relevance. Employee feedback isn’t considered, and most people are treated as headcount unless they’re part of an internal favorites list. Even the most mundane program or project decisions often require multiple rounds of approval from individuals with no understanding of the subject matter, slowing progress and demoralizing teams. Employees are not empowered.

3.0
Jul 23, 2025

Messy but functional

Recommend
CEO approval
Business Outlook

Pros

- Decent benefits - Many field staff are elevator industry experts with years of experience - Good potential to make money on big accounts

Cons

- Unorganized management - Commissions take forever to pay out. You will find yourself collecting commissions from past sales reps and leaving commissions to the next ones. Strange policy.

3.0
Jul 21, 2025

Global Service Center

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A business demonstrating strong indicators of long-term profitability and expansion.

Cons

Struggling to execute a successful digital transformation strategy. Lack of clarity and consistency in leadership direction.

Viewing 70 - 72 of 1,494 Reviews

Glassdoor has 2,588 OTIS reviews submitted anonymously by OTIS employees. Read employee reviews and ratings on Glassdoor to decide if OTIS is right for you.