NiCE reviews

3.9

78% would recommend to a friend

(3,028 total reviews)
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Scott Russell

84% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,028 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
5.0
Nov 16, 2025

It's a VERY NiCE place to work in

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company offers excellent work-life balance policies and a competitive compensation package, creating a pro-employee culture. Employees also benefit from flexible work-from-home and return-to-office schedules. The office space is well-furnished and thoughtfully designed, contributing to a cozy and welcoming environment. Additionally, the pantry is consistently stocked with food, ensuring that employees always have a variety of snacks and refreshments available.

Cons

The company’s HMO plan, while great, is somewhat average, as the provider is considered a runner-up in the industry. It also offers limited 24/7 outpatient healthcare assistance, which may be a drawback for some employees since we work on a shifting schedule and we can't always go to the clinics during day time office hours. Another challenge is the difficulty in finding quiet spaces for client sessions. Many of these sessions are recorded, and some customers have mentioned being distracted by background voices and noise cancelling mics can only do so much to filter it. It would be ideal to have soundproof, telephone booth-sized silos for such calls to ensure a more private and focused environment.

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NiCE Response
6mo
Thank you for your review. We’re glad you recognize and appreciate our ‘pro-employee culture.’ Our health insurance plan is designed to be comprehensive and highly competitive in the local market. In August 2025, we enhanced the plan by adding coverage for a third family member under the company policy. We also increased the maximum limit benefit (MLB), even though it was already above the market median, to provide even greater security for our employees and their families. For more details, please refer to the official communications or reach out to your HR Business Partner. We’re always here to ensure you feel supported.
4.0
Nov 14, 2025

Great place

Recommend
CEO approval
Business Outlook

Pros

very good work life balance

Cons

old tecnology in some oroducts, big products with slow develep processes

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NiCE Response
6mo
Thank you for your review! We’re constantly creating a NiCE world by developing cutting-edge, AI-driven solutions – while fostering an exceptional place to work! Our BDiCODE ranking among the top high-tech companies and the top 100 companies to work for in Israel highlights our culture of excellence. Wishing you continued success in your career journey with us.
3.0
Nov 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Focused work structure so you aren't left guessing what your responsibilities are. Nice hasn't done layoffs. If you want a secure job with ample opportunity to learn and grow in technical skills this is it.

Cons

No raises. No long-term responsibility title and raise structure for developers, If Nice had tech company style skill, title, and pay paths for the average employee I think it would contribute to longer tenure and a happier employee culture. It seems if the "pay for performance" plan were truly a positive attribute it would be easier to find details about it in positive reviews rather than negative ones. I think it would help Nice more to reply to negative review about no raises with something like, "This is true, we don't offer raises very often. We acknowledge most employees haven't gotten a raise in 5 years, But did you know we haven't done any layoffs either? Did you see x company lay off 25k employees last week? And the news about plans for another layoff in January? This doesn't happen to you at Nice. We have x thousand employees and haven't done layoffs in x # of years. Once you are hired, you won't be cast aside and laid off with no notice. In many cases, even if your current project ends, you will be assigned a new project is in your same domain. You are kept and valued as an employee once hired. While you don't often get raises very often, you get long-term job stability." I think it's better to not skirt the truth but acknowledge it and focus on the positive trade-off instead. I know with my girlfriend, if I am not straightforward about something I said or did and I give a diplomatic default it usually ends up worse for me. In an age of employees being valued as if they are disposable lines of code and layoffs driver by shareholder profits and C-level bonuses constantly disguised as necessary cost-savings, straightforwardness and comments about job security would go a long way.

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NiCE Response
6mo
Thank you for sharing your feedback and for your long-standing association with NiCE. We’re glad to hear you’ve enjoyed a great work-life balance and had opportunities to learn and grow. We noticed that some of the points you raised include inaccuracies about our approach to compensation. While many companies paused bonuses and merit increases during recent global economic challenges, NiCE continued to provide both, reflecting our commitment to our employees. Recent updates to our performance and compensation framework were designed to strengthen professional development and total rewards. Full details were shared in our communications, and we encourage you to revisit them. If you have any questions, please feel free to connect with your HR business partner for further clarification. We’re here to ensure everyone feels supported.
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