NiCE reviews

3.9

78% would recommend to a friend

(3,030 total reviews)
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Scott Russell

83% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,030 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jan 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Comprehensive benefits package consisting of medical, dental, vision, company match 401k, and of course, every couple of months they throw you a bone with a useless "NICE" branded chotchke.

Cons

Indisputably should be accredited as the poster company for the movie "Office Space." Disengaged upper management, grossly mismanaged outfit with high turnover and little to no regard for employee capital and well-being. Training... what's that? The atypical select few employees that have procured job security may expect a painfully dismal outlook with absolutely no room for advancement in the foreseeable future.

1.0
Apr 19, 2011
Recommend
CEO approval
Business Outlook

Pros

- It has some good recording solution.

Cons

- It is a very arrogant company, both to customers and partners. It makes people very difficult to do business with. - It lacks of enterprise level operation systems. It is like a giant SME to me. There are lots of people who has no idea in the skillset and the deliverables of his/her role. They deliver their job by gut feelings. The patterns get stronger when you get closer to the headquarter. - It is very mean to the employees, especially to the sales guys. - There is no strategy. If you ask the employees, I don't think most of them can tell you the company's strategy. People work like a multi-directional vectors. - The morale is low. The people are depressed.

1.0
Nov 11, 2025

Stay away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free coffee in the office, limited snacks.

Cons

Don’t believe the positive reviews — this company is poorly managed and stressful to work for. Managers blame others instead of taking responsibility, and there’s heavy micromanagement. some people get very little work while others are overloaded and blamed when they can’t keep up. Benefits are terrible, health insurance is the worst I’ve ever seen. Taking PTO is difficult. There’s little to no process, which makes teamwork chaotic.In-office days are stressful and unpleasant due to the toxic atmosphere .

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NiCE Response
7mo
At NiCE, we’re committed to investing in our people by fostering a positive culture and offering excellent benefits. Our employee surveys consistently reflect great satisfaction with the work culture, leadership, and strategy. Recent updates such as enhancements to the NiCE-FLEX hybrid model and the introduction of the Employee Stock Purchase Plan (ESPP) are designed to ensure every employee feels supported. If you’d like to learn more or have questions, we encourage you to revisit our benefits communication or connect with your HR business partner. Your well-being matters to us, and we wish you the best in your career journey with us.
Viewing 109 - 111 of 3,030 Reviews

Glassdoor has 3,198 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.