NiCE reviews

3.9

78% would recommend to a friend

(3,026 total reviews)
avatar

Scott Russell

84% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,026 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
4.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Well respected category leader - strong culture of collaboration.

Cons

Lack of direction leads to loss of focus - new ELT in place so expecting a change

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NiCE Response
4mo
Thank you for sharing your experience. At NiCE, we’re proud to enable global enterprises to unlock real value by leveraging AI at scale. It’s certainly an exciting time as we transform to an AI-first company. We wish you the best for your professional endeavors.
3.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good people Gifts provided at times

Cons

Unwanted pressure at times from management

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NiCE Response
4mo
Thank you for your review. As a market leader, we hire top talent and our performance-driven culture ensures strong contributors are recognized and rewarded. Our employee surveys consistently reflect great satisfaction with the leadership of our managers. Wishing you continued success in your career journey with NiCE!
1.0
Feb 1, 2026

Poor

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Large enterprise programs provide exposure to complex environments Some technically strong engineers and delivery teams Can be a decent place to learn execution pressure and firefighting delivery issues

Cons

The company operates with an extreme delivery-first mindset, and non delivery governance functions are treated as secondary or expendable. Career growth for horizontal roles is almost non-existent. Promotions are sometimes given in title only, without much salary correction or real authority. Budget allocation and recognition are heavily skewed toward delivery teams, while non Delivery teams are expected to take accountability without empowerment. There is significant internal politics. The environment discourages long-term strategic thinking and instead promotes short-term delivery optics. Management lacks transparency in compensation and growth planning for non-delivery roles. Over time, this creates frustration, burnout, and high attrition among experienced leadership professionals.

Viewing 97 - 99 of 3,026 Reviews

Glassdoor has 3,194 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.