NiCE reviews

3.9

78% would recommend to a friend

(3,027 total reviews)
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Scott Russell

84% approve of CEO

74% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,027 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Large team with good support

Cons

Outdated tech and knowledge keeping by seniors

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NiCE Response
2mo
Thank you for your review. We take immense pride in our positive work culture, our strong focus on innovation, and the exciting opportunities to engage with cutting-edge technology. Wishing you the best in your professional endeavours!
4.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

* New executive leadership team that has an exciting and clear vision on where they want to take the company * 40 years of CX industry leadership, profitable and stable company * Industry leadership in AI and that is compounded by recent acquisition of Cognigy * Transitioning from a mature, steady-state company to a growth company

Cons

Back-office processes and tools are inefficient and cumbersome - this has been acknowledged by the new leadership, and they are working to address it, but it takes time.

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NiCE Response
2mo
Thank you for your review! We’re proud of our work culture and it’s encouraging to hear that you’re excited about the leadership vision and continued focus on AI-driven innovation. As we continue to grow and build AI that puts people first, simplifying processes and empowering teams remain key priorities. Wishing you continued success in your career journey at NiCE!
5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

- Top-of-class, market leading product - Great culture - Top Tier Compensation

Cons

- Long Deal Cycles - Long Ramp Time

avatar
NiCE Response
2mo
Thank you for your review. At NiCE, our success as a market leader is built on the strength of our products and our vision, including driving AI adoption at scale. We’re also proud of our sales support ecosystem, which offers structured enablement, training, and ongoing guidance to help team members navigate complex enterprise environments and succeed. We wish you continued success in your career journey with us!
Viewing 58 - 60 of 3,027 Reviews

Glassdoor has 3,195 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.