New York Life reviews

you are a cog in the machine, they are laying people off and trying to replace human decision making with AI too early.

The company is undergoing aggressive transformation, but there is little investment in helping employees adopt or succeed through the change. Instead, the environment has become increasingly toxic, with a top-down, punitive approach that discourages learning and growth. It is not psychologically safe to make mistakes. Employees are made to feel unheard—even after clearly voicing concerns. Rather than addressing systemic issues, some managers begin closely tracking individual mistakes, creating an atmosphere of surveillance and fear. This dynamic is often accompanied by subtle but persistent microaggressions, which only compounds anxiety. Unsurprisingly, this pressure leads to more errors, not fewer. Long-tenured employees and seasoned professionals—many of whom bring deep institutional knowledge—are frequently discounted. There is also a growing overreliance on GPT and automation, often at the expense of the talent, judgment, and expertise already in the room. Tools are treated as substitutes for thinking rather than supports for informed decision-making. This is a demoralizing and unhealthy way to work. Employees are adults and professionals, yet are not treated as such. The internal reality no longer reflects what this organization has historically been known for.