This place was terrible, except for the benefits. When I was hired, the interviewers made it sound like I would be doing more than just "working in a call center". When I got on the floor, I found out it was the exact opposite of what they told me. I was told I'd be trained to process and do correspondance, but instead was just pushed to take back-to-back calls all day (if you weren't taking 80-100 a day during tax season, you got lectured by your supervisor).
Pay was very, very low. Started at $27k/year (and I have a bachelor's degree in business!). After I started working there, I was shocked that they could convince finance, accounting, management majors from good schools to work there for $27k/year.
Promotions were hard to come by. When I was there, they started shipping all of the processing to India, and layoff rumors were starting. I got out just in time. A while after I left, they did layoffs of about 150 people. Whenever a job would post in another part of the company, you'd get so many people applying that your chances of actually landing it were slim to nil. Eventually, I looked around and saw that I was sitting in a call center with 140 people just like me (college business degrees, smart) and realized that unless I was a major butt-kisser I'd never get anywhere in the company.
