Nespresso reviews

3.8

74% would recommend to a friend

(1,872 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Aug 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Good benefits and flexible schedule

Cons

No enough hours for shifts

avatar
Nespresso Response
1y
Hello, Thank you for providing us with your feedback. We appreciate you recognizing various benefits we offer to our people as a part of our Total Rewards package. It is also a pleasure to read that you were satisfied with flexibility of your schedule, as it important to us to provide our people with comfortable working conditions. Regarding the cons you highlighted, we are sorry that you weren’t satisfied with your work hours. At Nespresso, we are doing our best to find the right balance between our business needs and agreeable workload for our teams. If you want to share more feedback with us, so we can look further into your comments, please feel free to contact your former HR or management team. Wishing you the best in your new endeavors. Thank you.
2.0
Aug 21, 2024

Coffee perks were good

Recommend
CEO approval
Business Outlook

Pros

Decent pay for serving and the team was good

Cons

Clientele are really difficult and management doesn't support the staff.

avatar
Nespresso Response
1y
Hello, Thank you for sharing your feedback with us. We are glad to read that you were satisfied with our market-competitive salary. At Nespresso, we always strive to foster a welcoming environment, and we are happy that you have enjoyed working with your colleagues. Regarding the cons you highlighted, we are sorry you felt the lack of support from the management, as we invest a lot in our leadership team so that everyone has all the necessary assistance and guidance. We greatly value the efforts of our boutique employees in providing quality customer service, and it is disappointing to read you have encountered some challenging customers. This review is important and helpful to us, as we constantly seek to improve. We welcome you to contact your former local HR team to share additional details and discuss your concerns further. We wish you well with your new endeavors. Thank you.
3.0
Aug 19, 2024

okay

Recommend
CEO approval
Business Outlook

Pros

Colleague were nice and the job was decent

Cons

toxic environment with the managers

avatar
Nespresso Response
1y
Hello, Thank you for sharing your feedback with us. Even though we are glad that you enjoyed working with your colleagues, it is upsetting to read the cons you mentioned. At Nespresso, we put a lot of efforts in fostering a welcoming and inspiring environment where we respect each other. In addition to this, we invest a lot in our management system, so that everyone is supported and cared for. Please, don't hesitate to provide more details to your former local HR team, so that we can look into this and improve. Wishing you all the best in your new endeavors. Thank you.
Viewing 283 - 285 of 1,872 Reviews

Glassdoor has 3,223 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.