Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Nespresso?

73% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 3.5 out of 5 for work life balance, 3.7 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (62) , Team Leader (58) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (23) , Brand Ambassador (22) , Coffee Advisor (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and discounts." ((in 198 reviews)); "discounts and free coffee" ((in 120 reviews)); "Pay is good and is widely flexible" ((in 116 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 74 reviews)); "Good salaries and bonuses." ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Management is bad and racists." ((in 163 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 44 reviews)); "Work work work No work life balance!" ((in 43 reviews)); "The managers don't care if you die at your desk." ((in 40 reviews)); "Upper management and corporate expectations are absurd." ((in 24 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

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Nespresso

Nespresso reviews

3.8

73% would recommend to a friend

(1,870 total reviews)

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.7

Culture & values

3.7

Compensation and benefits

3.5

Work/Life balance

3.3

Senior management

3.2

Career opportunities

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,870 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Dec 27, 2016

Good entry pay, bad adittudes

Team leader

Recommend

CEO approval

Business Outlook

Pros

Great pay Awesome product Very good benefits

Cons

The overall additude in each BIC or BIM seems very passive aggressive and overall unperfessional! The employees and management do not respect each other or anyone else. I have had some sales reps yell at me; and I'm a team lead! Training is poor, I had to learn my job on the fly, with many instructions left out. Management is horrendous...

Nespresso Response

Hi, Thank you for your post and remarks about our benefits. I read your comments and would need additional facts to provide you with answers. Our Leaders in the Boutiques are trained to support their teams with respect and profesionalism, with all operational matters. Please speak with your District Manager, your HR Manager regarding the points you are highlighting for a better follow-up. If you want to give more specific information, you can also contact our confidential employee help-line at 888-424-2409. Guillaume Le Cunff President @ Nespresso USA

5.0

Dec 27, 2016

Boutique Specialist

Boutique specialist

Recommend

CEO approval

Business Outlook

Pros

- good pay for a retail job ($14/hour) - free coffee (and a free machine) - consistent hours - good co-workers This is a great job if you're a student that lives off of expresso and needs some extra cash.

Cons

- clientele is generally on the snobbier side - lots of favouritism Other than that, i personally did not have any problems with the company.

4.0

Dec 24, 2016

Company with real values

Workforce manager

Recommend

CEO approval

Business Outlook

Pros

It's a premium Customer centric company which is truly living it's values Knowing what makes the difference for customers - a real leader

Cons

Unfortunately moving slowly from a "everything's possible start-up " to a "cost efficiency controlled business" being part of a bigger group due to it's structured centralized organisation

Viewing 1762 - 1764 of 1,870 Reviews