Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Oct 1, 2015

Manager

Recommend
CEO approval
Business Outlook

Pros

Great company, excellent perks, awesome people. Work atmosphere is dynamic. The organization is filled with people pushing the brand and culture forward. Through the ups and downs of business cycles, the Nespresso USA remains steadfast in our commitment to the brand.

Cons

HQ in Switzerland has far too much control and influence over the market micro managing large and small scale projects. As a result, many initiatives are stalled in the development phase due because approval must from from HQ. Best people aren't always allowed to succeed and diversity at the management level (middle and senior) feels non-existent.

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Nespresso Response
10y
Hello – Thank you for your post. I’m glad you are pleased with many aspects of the brand, company and its employees. Being happy with your work environment and colleagues is very important. Our working partnership with HQ is important to us. Over this past year, we have experienced more flexibility and speed in execution when launching promotional and digital initiatives. Both teams are working more efficient to deliver the Nespresso brand to the US market. The teamwork partnership is an ongoing process that does involve effort and compromise on both sides. In terms of internal communications, we are publishing a great deal of content on the Employee Portal including monthly sales dashboard, communications about business initiatives, and people announcements. Additionally, in the month of October, we held two conferences including an all-employee NYC metro Town Hall to share information about the brand, business and people. If you are not seeing this information, please speak with Mim Britton, Manager Internal Communications, and she can share with you a tutorial of the options available. I appreciate you want to be more engaged and involved with the organization, particularly since you are new to us. Please come forward and speak with your ManCom member or me. We want to best utilize your skills-set and are happy to involve you in projects which may be of interest. Thank you again. Guillaume Le Cunff President @ Nespresso USA
5.0
Sep 30, 2015

BoutiqueSpecialist

Recommend
CEO approval
Business Outlook

Pros

Great sales skills are honed, Great coffee, Fun work enviroment, Great pay

Cons

nothing really to share as a negative

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Nespresso Response
10y
Hi – thanks for your review. We appreciate your positive feedback regarding your experience as a Boutique Coffee Specialist. Over the past nine months, I have visited many boutiques and met with our Coffee Specialists to obtain insight about their daily activities and interactions with our customers. Actually, our coffee specialists and management have provided me with very useful information to better serve our employees and customers, on a local and national scale. I agree with you; communication is key to drive our business. We have several communication channels in place throughout the organization to share information about our products and promotions. Thank you for your feedback. Guillaume Le Cunff - President @ Nespresso USA
4.0
Sep 29, 2015

Sales Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great working environment. competitive remuneration.

Cons

due to it being shared commission, some tend to be free loaders.

Viewing 1756 - 1758 of 1,871 Reviews

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