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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      73% would recommend to a friend

      (1,872 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,872 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jun 8, 2016

      (Expandable) Software Engineer

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      * You might get some freedom, if you're (very) lucky. * Their interview process was one of the best around Lausanne, which lead them to hire skilled engineers - not sure if that is still the case

      Cons

      Most of their IT suck. It starts with the clunky infrastructure, heavily based on puppet, with very average sys-admins (some are barely able to write a script or understand the red hat package manager). Unfortunately as a software developer you must get through them to have anything deployed. Then their applications... it starts with the infamous Nesclub2, based on Hybris, written by a cohort of junior Moroccan developers (in Morocco). Then the even worse Nesclub3 supposed to work with SAP (no comment), written by another bunch of juniors (this time from Italy)... A lot of their tools seem to come from the 90's, reflecting their management practices, which is the worst part of Nespresso. Managers (some are called 'architects') are literally clueless and are just good at one thing: politics. That's really what differentiates an engineering company from a cafe company: in a cafe company, IT guys are just seen as labourers that are totally expandable.

      3.0
      Jun 3, 2016

      Besides Nestle benefits and pay, a terribly run retail company

      Team leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay- used to be competitive, new employees are offered less money than before. Benefits- good, could be better Free coffee and machines Paid Time Off is generous

      Cons

      -Hiring dimwit managers and assistant managers that cannot properly maintain a boutique, let alone hold a monthly staff meeting. District and regional managers descend every once in a while on their unannounced visits to check on employees. Instead, they should regularly come visit the boutiques in hope of improving operations and customer service. -When you internally apply for positions, don't expect a response. And if by some miracle someone from HR decides to contact you or give you a phone interview, don't expect a response then either. Essentially don't expect to even be considered for a position you applied for, unless management needs you there. Then they'll roll out the illusion of a red carpet. -When I first started with the company, the pay was quite competitive, and you truly felt the company somewhat cared about the work/life balance they provided their employees. Now they offer specialists regular retail pay, but expect those same employees to go above and beyond for the brand. This is fostering a culture of BLAH at the boutiques.

      avatar
      Nespresso Response
      9y
      Hi – Thank you for submitting your review. Yes, we offer many benefits that employees are happy to enjoy. I read the remainder of your comments, and I do not feel I can relate to your experiences. On a frequent basis, I interact with our Boutique managers and retail management operations team to discuss their business operations. Over the past few months, we have implemented several initiatives to better our operations and communications. For example, a new program called Retail Management Development Program strives to leverage our retail knowledge and enhance their leadership skills and business insight. The program is very well-received by the participants. While respecting your point of view on internal opportunities available to employees, I do not agree because we currently fill YTD 58% of the open jobs for all salaried positions including Boutiques management, with internal employees. At times, the interview process can be long as we want to allow time for all applicants to be considered. The talent acquisition representatives are also available to provide updates. Since I am unfamiliar with the situation you are referring to, I invite you to share your feedback and concrete examples with us by contacting our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide and always improve what has to be improved. Thank you, Guillaume Le Cunff President @ Nespresso USA
      4.0
      May 26, 2016

      Casual associate retail sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very good company to work with

      Cons

      You have to do two weekends

      Viewing 1693 - 1695 of 1,872 Reviews
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