Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Mar 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Bonuses, paid holidays, motivating team

Cons

The stores don’t get enough hours to bring people in when there’s call outs

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Nespresso Response
1y
Hello Colleague, Thank you for taking the time to provide your feedback. It is a pleasure to know that you are satisfied with the different bonuses and benefits we provide our employees with. At Nespresso, we always strive to foster an environment where everyone is motivated to succeed, and we are happy that you like your team. We understand that you are not satisfied with some elements of your working experience. Given that our people are our top priority, we are constantly striving to create a healthy work environment. We also work diligently to ensure that our team members have comfortable working hours that meet their needs. This feedback is important to us as we are constantly looking to improve. We would like to hear more from you to look into your concerns. Please feel free to contact your local HR or management team. Wishing you continued success at Nespresso. Thank you.
3.0
Mar 20, 2025

Handy gig for solo work

Recommend
CEO approval
Business Outlook

Pros

Being your own boss Having one to one time with customers

Cons

Depends on what store youre placed

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Nespresso Response
1y
Hello, Thank you for sharing your feedback with us. We are glad to know, that you recognize our aspiration in cultivating a comfortable working environment. It is also a pleasure that you valued personal interactions with customers, as we greatly cherish the efforts of our employees in providing quality service. Regarding the drawbacks you outlined, it's upsetting that your experience was not entirely positive. At Nespresso, we focus a great deal on our talent management. We always support our people in their career aspirations and provide everyone with various learning and training opportunities. We will forward your review with the responsible team, but you are always welcome to share more details with your local HR team so that we can look even further into your comments and improve. We wish you all the best. Thank you.
3.0
Mar 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Good product - Customers nice

Cons

Uniform uncomfortable - Management poor

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Nespresso Response
1y
Hello, Thank you for taking the time to share your feedback. We sincerely appreciate your positive comments about our product and and your appreciation of our customers. However, we are genuinely sorry to learn about the discomfort you experienced with our uniforms and the perceived shortcomings in our management. We want to assure you that we take these concerns seriously. After a period of time gathering feedback from all our boutique colleagues globally, we’re in the process of rolling out new uniforms which provide more choice, comfort and sustainability. At Nespresso, we also invest a lot in our leadership system to create a work environment where every employee feels supported, and valued. Your feedback is invaluable to us as we continuously work towards improving and enhancing the experience for all our people. If you would like to provide more specific details, we encourage you to reach out to our former local HR team. We wish you well in your new endeavors. Thank you.
Viewing 166 - 168 of 1,871 Reviews

Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.