Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Apr 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Non-customer facing work environment

Cons

Often asked to perform roles beyond initial job description Early mornings(can be a pro) Often hired on a part-time contract but still given full-time hours and responsibilities w/o any additional benefits

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Nespresso Response
1y
Hello Colleague, Thank you for sharing your feedback about your role at Nespresso. We’re glad to hear that you appreciate the flexibility in your schedule and find the work environment comfortable. We also acknowledge the challenges you mentioned regarding your responsibilities and the expectations associated with part-time contracts, as well as the early morning shifts. It’s important to us that all team members feel supported and valued in their roles, and we take your comments seriously as we work towards continuous improvement. Your insights are valuable as we refine our practices. If you have any further thoughts or suggestions, please reach out to your local Management or HR team to discuss your concerns in more detail and find the best possible solution. Wishing you continued success in your position. Thank you.
5.0
Apr 15, 2025

Great place

Recommend
CEO approval
Business Outlook

Pros

Really amazing managers who cared

Cons

The amount of traffic from customers

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Nespresso Response
1y
Hello Colleague, Thank you for taking the time to provide us with your review. We are delighted you appreciate your management. At Nespresso, we invest a lot in our management team so that everyone is works together well and is cared for. Regarding the cons you brought up, we greatly value the efforts of our employees in providing quality service. It is important to us to ensure comfortable working conditions and proper support for everyone. We value your feedback and advise you reach out to your local Management or HR team to discuss your concerns in more detail and find the best possible solution. Wishing you the best in your career at Nespresso. Thank you.
3.0
Apr 9, 2025

Decent Environment, but Lacks Transparency

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free coffee, coffee machine and very good insurance package.

Cons

Lack of real transparency in processes and opportunities. Salaries just on average or below

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Nespresso Response
1y
Hello, Thank you for taking the time to share your thoughts regarding your experience at Nespresso. Even though we are pleased to know that you enjoyed different benefits we provide our people with, such as free coffee and insurance package, we are sorry to read the cons you stated. We take such feedback seriously as it helps us identify areas for improvement. At Nespresso, we are committed to fostering a culture of fairness and transparency. We continually strive to enhance our processes involving multiple decision makers to ensure that all employees have equal access to growth opportunities based on their performance and receive all the necessary support in their career development. In addition to this, we always strive to have efficient and transparent communication in terms of processes. As for the salary, we continuously review our compensation packages to ensure they remain locally competitive. We will share your feedback with the responsible team. You are also always welcome to reach out to your former local HR team with any additional details. Your voice is important to us, and we are dedicated to creating a supportive and equitable environment for all employees. We wish you well in your new endeavors. Thank you.
Viewing 151 - 153 of 1,871 Reviews

Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.