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      Nespresso

      Engaged Employer

      Nespresso reviews

      3.8

      74% would recommend to a friend

      (1,873 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      2K reviews
      1.0
      Nov 6, 2025

      Terrible place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, health and life style spending, good product. I really enjoy and care for my peers and those I manage.

      Cons

      This is by far the worst place I’ve ever worked. I’ve been in retail for 15 years and have never worked a worse job. 6 month probation period. every day is dependent on the managers mood, there’s absolutely no margin for error, we are chronically understaffed and the customers are frustrated with our system yet in spite of my trying to offer this feedback to upper management it’s NEVER acted upon. I have seen fights break out between customers trying to claim they were first in line. Customers are quite aggressive and Nespresso has an assertive sales style which not every employee understands the nuance and they can come across as aggressive or cold. It’s rare that I’m not yelled at by someone who’s frustrated by waiting 20-40 minutes for 1 sleeve of coffee. Then I’m “coached” constantly for letting them leave with only 1 sleeve of coffee. They don’t honour promotions that don’t stipulate they’re online only, they have a terrible refund system, their POS system is so inefficient and temperamental. Upper management has been in charge for over a decade each. Only 5 members of a team of 30 have been there longer than 1 year and myself and multiple of my peers are applying elsewhere.

      avatar
      Nespresso Response
      7mo
      Hello colleague, Thank you for taking the time to share your feedback. While we are glad that you appreciate the various benefits we provide our people with, it is upsetting to read the drawbacks you mentioned. Regarding the management, we always invest in our leaders' and employees’ development, so that everyone can work well together. It is also disappointing to read that you have some challenging customers. At Nespresso, we greatly appreciate the efforts of our employees in providing quality service, and make sure they receive all the necessary support and assistance. Concerning the increasing turnover rate, we take this matter seriously, as our goal is to create a workplace where employees can thrive and build long-term careers. We will certainly consider your insights. Your review is much appreciated, and it will be shared with the responsible team. You are also welcome to provide further details or discuss your experience in more depth with the HR team. Wishing you well in your career with us. Thank you.
      1.0
      Sep 26, 2025

      Nightmare of a Job

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being in a remote position. Free coffee and machine.

      Cons

      Constant micromanaging to the point of watching every key stroke and listening to every call. Making you constantly say you are sorry to customer. Training session for the position was chaotic with constant issues with materials and trainers. Not being told you would have to fix coffee machines through one way video video until halfway through training, never brought up when interviewed. Low pay for the amount of work. Not given opportunity to gain further knowledge of coffee industry even when when asked. Unfriendly management and bullying atmosphere.

      avatar
      Nespresso Response
      8mo
      Hello, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated the flexibility of the remote position and elements of our Total Rewards package. At Nespresso, we aim to provide a respectful and supportive work environment, and we are sorry to learn that you felt otherwise. We recognize the importance of clear communication, effective training, and fair treatment, and we are continuously working to improve the employee experience across all areas. We wish you well in your future endeavors. Thank you.
      2.0
      May 25, 2025

      Dread going to work

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      some of the benefits/ the pay for retail

      Cons

      Management will make several group chats and will consistently text you on your day off about your sales goals. They should be paying us for that time.

      avatar
      Nespresso Response
      1y
      Hello Colleague, Thank you for sharing your thoughts about your experience at Nespresso. We are pleased to hear that you appreciate the benefits and competitive pay we offer in the retail sector. Your recognition of these aspects is important to us, as we strive to provide a rewarding experience for all our employees. We also value your honesty regarding the communication from management during your days off. We understand that receiving messages about sales goals outside of work hours may lead to feelings of being overextended. Your feedback highlights the need for us to ensure that our employees have a healthy work-life balance and the opportunity to fully disconnect and recharge during their time off. We are committed to fostering a healthy work-life balance and will take your insights into consideration. Wishing you all the best in your career. Thank you.
      Viewing 127 - 129 of 1,873 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.