Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Apr 30, 2014

Great salaries & perks

Recommend
CEO approval
Business Outlook

Pros

Free coffee machine, free coffee, free lunch, transitcheck & bonuses are pretty good

Cons

poor leadership, nepotism, favoritism, micro managing, no response to multiple great suggestions made from the people on the front lines (cust. serv. reps) on how to provide a better customer service experience for their clients. If you are not promoted within the first 6-12months you can pretty much forget about moving up although the company loves to tell you they want nothing more than for you to move up and ask you tons of questions on your position of interest, only to do absolutely NOTHING about it. Meanwhile friends of management move through the ranks with complete and total ease even though they don't have a clue.

4.0
Apr 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Company benefits are great - 401k, medical, dental, etc. Trainings are effective, most are hands-on/in-store. When I first started the culture was great - my leadership team was very supportive and kept a very open line of communication with all employees. Reviews and schedule changes were always timely and last minute changes were rare.

Cons

There was a wave of new hires within management that seemed under qualified and poorly trained. Once these "leaders" took over, the boutique began to quickly fall apart as favorites were played, manager presence became non-existent, and communication became minimal from management to overall staff.

1.0
Sep 25, 2013
Recommend
CEO approval
Business Outlook

Pros

Free coffee and discounts on machines

Cons

Unresponsive management, an environment that nurture those that have no ideas, no creative thought process. Perfect for those that like to mimic robots. Constant issues that never get resolved which no one cares to fix. The communications between departments is nonexistent and ran by people highly unqualified for their positions. People who are qualified are somehow never promoted. As promotions are not based on how well you do your job but some secret formula. The HR department is by far the worst. They are not responsive, no job training, HORRIBLE medical benefits compared to other companies. I am not sure what they do except once a year give us instructions to fill out a performance reviews which merits to nothing.

Viewing 121 - 123 of 1,873 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.