Nespresso reviews

3.8

73% would recommend to a friend

(1,871 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jun 14, 2013

Amazing Company with Poor management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great machine product with superb coffee

Cons

Poor management! The company is crumbling as they do not value their employees or promote from within. Management hires friends who are not efficient and incompetent. Support staff carries the passion of the company yet no recognition is given to them.

1.0
Dec 2, 2025
Recommend
CEO approval
Business Outlook

Pros

- Pay was not bad - Benefits that the company provided are great - Medical, Dental insurance was cheap - Free coffee and machines

Cons

- The management here is so toxic that it is not funny - Favoritism plays such a huge part here, that if you don't play politics or become a "spy' for the managers to snoop on other employees, then expect to be micromanaged and treated worse to the point where you want to quit - Do not expect HR to take any of your complaints seriously. Any issue regarding management will be swept under the rug

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Nespresso Response
5mo
Hello, Thank you for sharing your insights regarding your time with us. We’re glad to hear that you found the pay and benefits, including medical and dental insurance, to be satisfactory, as well as the availability of free coffee and machines. We are continuously working to enhance our workplace culture and are committed to fostering an environment where all employees feel valued and heard. We will take your comments into consideration as we strive to create an even better workplace. Thank you.
1.0
Jan 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Their recycling program and efforts to reduce carbon footprint show some concern for the environment.

Cons

1. Toxic Positivity in the Marketing Team: Underneath the glossy exterior of Nespresso's marketing team lies a culture of toxic positivity. The pressure to constantly exude unfounded optimism often leads to a dismissive attitude towards legitimate concerns and challenges, fostering an environment of superficiality and fakeness. 2. Limited Career Advancement Opportunities: Career growth at Nespresso feels stifled. Despite promises of professional development, opportunities for advancement seem scarce, with a tendency to favor external hires over nurturing internal talent. 3. Inconsistent Management Practices: Management approaches vary drastically across departments, leading to inconsistency in policy enforcement and employee treatment. This lack of uniformity creates confusion and a sense of unfairness among the staff.

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Nespresso Response
2y
Hello Colleague, Thank you for taking the time to provide detailed feedback on your experience at Nespresso. We appreciate you recognizing our efforts in environmental sustainability, as preserving the environment is a core value for us. Regarding the cons you outlined, we acknowledge the importance of maintaining a work environment where every team member feels heard and understood. In response, we are actively working towards fostering a culture that encourages open dialogue and embraces the diversity of perspectives. Concerning career advancement, we regret that you feel opportunities are limited. We aim to create a transparent nurturing environment for career growth by constantly offering training and development programs. As for inconsistency in management practices across departments, we strive for uniformity in policy enforcement and employee treatment to ensure fairness and clarity. Your feedback is invaluable in our journey to improve, and we invite you to engage with HR or your manager to discuss specific instances or suggestions further. We are dedicated to making Nespresso a place where every employee feels completely supported and has growth opportunities. Wishing you well in your work journey. Thank you.
Viewing 85 - 87 of 1,871 Reviews

Glassdoor has 3,221 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.