Nespresso reviews

3.8

74% would recommend to a friend

(1,868 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,868 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Benefits are wonderful and people are valued

Cons

Technology is not easy to use at first but once you get it , it works out.

avatar
Nespresso Response
6mo
Hello colleague, Thank you for sharing your thoughts about your experience with us. It is wonderful that you feel valued. We are also glad to provide our people with various perks and benefits as a part of our Total Rewards package. Thank you for appreciating our efforts in this area. Regarding the cons you outlined, we are sorry that you aren’t fully satisfied with your experience. We are constantly growing and evolving, and we understand that this can be challenging at times. At Nespresso, we put a lot of effort into ensuring that everyone is properly assisted, trained and informed on every level. Your feedback is very valuable, as it allows us to improve continuously. Wishing you continued success at Nespresso. Thank you.
3.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Free coffee each shift, coffee credits, good mentorship from managers (depends on the boutique)

Cons

Ambitious KPI targets and high pressure to perform, hard to achieve most of the time because not everyone is willing to spend on coffees. I always feel drained after each shift - because of all the talking.

avatar
Nespresso Response
6mo
Hello colleague, Thank you for sharing your thoughts about your experience with Nespresso. It’s always encouraging to know that our efforts to foster a supportive work environment are recognised. Regarding your concerns, we understand that achieving targets can be challenging, especially when customer spending habits vary. We recognise that this can be a demanding aspect of the role, and we will consider your comments as we continue to assess our team dynamics. Also, we appreciate your candid feedback about the management visibility. This insight is invaluable as we strive to understand the realities of daily operations. If you have any further suggestions or concerns, please don’t hesitate to reach out to your local HR team. Wishing you all the best in your role with us. Thank you.
4.0
Oct 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Environment is good and people are nice

Cons

Busy, can be really busy

avatar
Nespresso Response
7mo
Hello colleague, Thank you for providing us with this feedback on your experience at our company. We greatly appreciate the positives you mentioned. It's our goal to create a welcoming and supportive atmosphere for everyone, and we're glad to hear that we have been successful in doing so. Regarding the point for improvement you highlighted, we recognize the importance of maintaining a balanced workload. At Nespresso, we prioritize ensuring that our employees have all the necessary support to meet the business demands. Your review is much appreciated. You are also always welcome to share more specific details and suggestions with your local HR team. With your additional comments, we can look further into what you raise. We wish you much success in your journey with us. Thank you.
Viewing 58 - 60 of 1,868 Reviews

Glassdoor has 3,217 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.