Nespresso reviews

3.8

74% would recommend to a friend

(1,873 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,873 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
4.0
Jun 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Nice people to work with.

Cons

Pressure on targets when sometimes unable to do it

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Nespresso Response
2y
Hello Colleague, Thank you for sharing your feedback with us. At Nespresso, we invest a great deal in our people to foster the right caring culture where everyone supports each other, and it is a pleasure to know that you appreciate this. Regarding the cons you highlighted, we are sorry to read you experienced pressure on your position. At Nespresso, we strive to deliver the best service to our customers but always make sure that our employees have a comfortable work environment with achievable targets. We would like to hear more from you to look into your concerns. Please, feel free to reach out to your local HR or management team. With your additional comments, we can look further into what you raise. Wishing you continued success at Nespresso. Thank you.
4.0
Jun 16, 2024

Product Trainer

Recommend
CEO approval
Business Outlook

Pros

Culture Kids Benefits Passionate Brand

Cons

Salary Work life balance Workload Career Progression

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Nespresso Response
2y
Hello Colleague, First of all, we want to thank you for being with us for more than 9 years, we value your dedication. It is a pleasure to read that you find our brand passionate, as maintaining an enriching work culture is important to us. We are also proud to offer our employees with various benefits and bonuses, and your appreciation of it means a lot. Regarding the cons you mention, it is upsetting to know that you are not satisfied with your salary, as we make sure that we provide a market-competitive compensation. In addition to this, at Nespresso, we understand the importance of our people's well-being, and always attempt to keep the right balance between the business needs to offer a convenient schedule for our teams. As for career growth, we are firmly committed to investing in the development of our employees, to support their professional aspirations. Your feedback is very helpful for our improvement. We would encourage you to reach out to your local HR or management team to provide us with more specifics. Wishing you continued success at Nespresso. Thank you.
1.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Free coffee and a discount

Cons

Management acted like the mean girls of high school, they bullied staff and created a very toxic environment trying to pit staff against each other for no reasons other than their own entertainment maybe? They hired their friends then gave them the most hours over everyone else who had much more seniority, they kicked out a supervisor because they didn’t agree with a minor decision they had made. They also refused to get proper uniforms for anyone who was plus sized and told them to go buy their own pieces that matched exactly (and no, they would not reimburse you). If you happened to be chosen as someone they liked (usually done by going out partying and drinking with them) then it could be a semi decent place to work, but if you were unlucky enough to not be in the clique it was a living hell.

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Nespresso Response
2y
Hello, Thank you for sharing your feedback with us. While we are pleased to read you enjoyed different benefits we provide as a part of our Total Rewards package such as free coffee and discounts, it's unfortunate to know you were not satisfied with your working experience. We are concerned to hear about the situations you've described. Your comments about the management practices are worrying because we are committed to providing a welcoming, inclusive, and supportive work environment. It is our goal to create a workplace where all employees feel respected, valued, and supported at all levels. Furthermore, we are consistently working to enhance our management approaches to ensure a favorable ambiance for our employees. We will investigate and rectify the issues you've raised with the respective teams. Thank you.
Viewing 319 - 321 of 1,873 Reviews

Glassdoor has 3,226 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.