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      NEXT

      Engaged Employer

      NEXT reviews

      3.6

      62% would recommend to a friend

      (8,001 total reviews)
      avatar

      Simon Wolfson

      61% approve of CEO

      48% positive business outlook

      Ratings by demographic groups

      NEXT has an employee rating of 3.6 out of 5 stars, based on 8,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NEXT employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Reviews by job title

      8K reviews
      1.0
      May 23, 2025

      Steer clear

      Buyer
      Recommend
      CEO approval
      Business Outlook

      Pros

      None nothing positive to add

      Cons

      Horrendous experience poor management Horrendous culture

      avatar
      NEXT Response
      1y
      Thank you for sharing your feedback. We take your comments, and particularly your advice to management about training and retraining, very seriously. We are committed to fostering a positive, supportive, and professional environment for all our employees, and we will be reviewing your feedback thoroughly to address these significant concerns.
      2.0
      Apr 3, 2025

      If you want to progress. This place isn't for you unless you have relatives and your face fits.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Doesn't matter what you do or how smart or hard you work here. If your family is here or your face fits then you will go far. Recently changed promotions rules so that no one on assistant level can progress more than 2 salary bands.....every current manager jumped salary bands. Completely contradictive management and work ethics here. Absolutely toxic too and management is negligent yo your voice. Everything's a JFDI without though ot consideration.

      Cons

      Needs work with developing integral employees.

      avatar
      NEXT Response
      1y
      Thank you for your review and for your dedication to NEXT over many years. We understand your concerns regarding career progression, the recent changes to promotion rules, management inconsistencies, and the workplace culture. We are committed to developing our integral employees and ensuring a fair and respectful environment for everyone. We will be carefully reviewing your feedback on these critical areas, including our promotion processes, to identify areas for improvement and ensure a more equitable experience for all our team members. We appreciate your honest feedback and your advice on staff progression and respect.
      2.0
      Mar 2, 2025

      Call centre nightmare

      Senior enquires agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hours to suit your needs. Overtime

      Cons

      Toxic, stressful place to work. You can't be yourself. Most customers are entitled, and talk down to you. Very demanding especially during sales, valentines day, mothers day. Compulsory hours during summer and Christmas holidays.

      avatar
      NEXT Response
      1y
      Thank you for your review. We are sorry to hear about your negative experience in the call centre. We understand your concerns regarding the stressful environment, customer interactions, and demanding periods. We are committed to creating a positive and professional workplace, and we will be reviewing your feedback carefully to identify areas for improvement. We value your insights and will take your advice regarding allowing team members to have a personality, backing them up, and reducing stress by taking some of the complaints into consideration.
      Viewing 193 - 195 of 8,001 Reviews
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      ReviewsNEXT reviews

      Glassdoor has 9,101 NEXT reviews submitted anonymously by NEXT employees. Read employee reviews and ratings on Glassdoor to decide if NEXT is right for you.