Having worked at the store for 2 years (beginning November 2017), the review by the other reviewer (who gave the store a 1-star) appears to be flawed.
> "They don't train you and make you clean" - Within a 1-Hour training time frame, there is so much that can be assessed. In retail, there are only two aspects where employees are required to shine. 'Display Ability' and 'Customer Service.' Relating to 'Cleaning', we assess your attention to tiny details, and if you are able to display items in a presentable, neat and attractive way for potential customers.
> "After your 'training' period they let you go without informing you." Note that upon employment, you are subject to probationary conditions, where we factor multiple elements into your employment. These include overall attitude to work, ability to fit into work culture, ability to talk to customers and taking initiative. If you were let off without any information, it is highly likely one of these areas were an issue.
> "They don't pay you for training and ignore emails when following up" - For what I know, you do get paid for your time, as long as you provide HR with your Tax File Number, and fill out all the required forms. Further information should be sought from the respective manager, who you were tested under.
- "Staff speak little English but fluent Chinese to one another." Highly unlike and inaccurate, as English was only permitted to be spoken in the store, unless inside jokes were made. I, myself, was born and raised in Sydney so this again, raises question to if the reviewer even worked in the store? [For all employees come and gone, I have retained good connections with everyone, so this is new to me... Also I can't speak Chinese for the life of me, which is extremely embarrassing to admit as an ABC lol]
- "They blame you for not doing things they didn't train you on" - Possible if you were tested or trained under one staff member, I shall not name. But most of the time, the team skips the blaming and picks up the slack - no point crying over spilt milk.
- "Difficult to get in touch with HR/Head Office as they don't have a contact number and neither do the stores." True Lol
- "No staff benefits/discounts" - True... and WHY IS THAT?!
- "Customers can't communicate with manager as they can't talk English" - LOL