MicroStrategy Technical Support Engineer reviews

The title should shed some light on how the company is doing. Suffice it to say I've been at MicroStrategy a long time and won't be here much longer. Let's start with the biggies: -Management is entirely top down, CXOs make decisions without any input and swing WILDLY between initiatives that completely conflict with each other vis a vis resources, time, and attention required. The end result is that nothing actually gets completed and everything released is half done at best. -Pay used to be below average for the area; it is now a joke. Most positions are underpaid a good 20-50%. One person I know left and got a 100% pay increase. -Management is comically petty at almost every level - take the title as a good example. We had layoffs in July that targeted a good half of the top performers and the five worst people in Support are still employed today. They weren't based on income or on performance (we were told the latter specifically by management, the former was found out), which means the only cause was "well I didn't like _____." -Work life balance used to be mostly okay, but about two to three years ago it just vanished all at once. Developers have to work crunch weekends or got terrible performance reviews, and Support started going on site visits with no stated hours per day and had to do 24/7 shifts for funsies. Also if you don't answer a call/text on the weekend, even if you're not on a shift, you get told off as "rude." -HR exists to defend the company and executives for lawsuits and absolutely nothing else. Anything you say to them will reach your managers. -The top execs of the company are just universally mean spirited and will effectively schoolyard bully people in large meetings as a sort of ritualized crucifiction. This is considered normal and "part of the job." Miscellaneous goofiness: -If you aren't sales nobody high up cares about you because you can't attach a direct dollar amount to yourself. This is masqueraded as "we're a data driven company." -Our new CFO left less than a year after coming on board, and had she stayed just a bit longer to make it over a year, she would have gotten 9 million dollars in vested stock options. She turned down NINE MILLION DOLLARS to not work another second at MicroStrategy. -MicroStrategy has more VPs than most derelict buildings have rats, so the actual structure of the company is completely bonkers. -There's some pasta left on the support floor that's rotted in the office. -The product has been dying for years as we keep losing market share, while the company brags about their terrible gartner position of "challenger" despite the fact that the company is over 20 years old in the sector. -Prior to layoffs, we had 500mil (half of our market cap) in cash and cash equivs. What to do? Ah yes, lay off roughly ~11mil a year in people, then buy a quarter bil of bitcoin and another chunk in stock buybacks. It's really just a madlibs of a company. -Most recently, pivot to cloud! Then lay off a ton of your best cloud people!

When I first started we had quarter team events, yacht parties, and other fun activities. Over the last year - all of that disappeared. TS is constantly seen has beneath account/sales, tech, and other departments and we aren't respected or professionally treated within the company. Middle management makes decisions for us without any input from our end - such as changes to systems, moving floors, etc. Department management micro-manages, forces tasks, adds additional work without proper compensation, lacks transperancy, and bends at the will of any input from anyone at Cxo level or other departments even if it jeopardizes their team. Lack in growth as TS management will not allow you to move internally to other teams and make false promises or promotions and taking on more tasks.