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      Mercer

      Part of Marsh

      Engaged Employer

      Mercer reviews

      3.7

      69% would recommend to a friend

      (6,647 total reviews)
      avatar

      Pat Tomlinson

      40% approve of CEO

      61% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Career opportunities

      3.3

      Senior management

      3.3

      Compensation and benefits

      Mercer has an employee rating of 3.7 out of 5 stars, based on 6,647 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      7K reviews
      3.0
      Jan 20, 2021

      All the Gear No idea

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Mercer is a large company with lots of plans. Lots of ideals and lots of areas of progression. None of that matters if you work in the call center.

      Cons

      Understaffed - currently only have around 10 agents handling the call volume of about 25agents. Staff are ignored and no support provided, exceopt the senior agents, CED and TMs who are great and always there. But the TMs can;t answer most things, the seniors and CED are used as agents so help when they can. Without them there would be no department. Mental health is taking a killing, so many people are off with stress, depression and anxiety. But no real assistance is provided. On return you get tossed back on the phones. We worked continuously throughout a pandemic open every day, 40+ calls queuing, over 1 hour wait times and we fough on. No thanks apart from the odd email. No bonus, even though management got theirs, not even a pay increase, which is already the around the lowest in the industry. No compensation at all, which is heart breaking.

      avatar
      Mercer Response
      5y
      Dear Colleague, Thank you for taking the time to provide your feedback. At Mercer, our people are at the heart of what we do and we take the wellbeing of our colleagues very seriously. There is a great deal of support that can be offered in regards to mental health and wellbeing. Due to the nature of your concerns, I would encourage you to reach out to your dedicated HR Business Partner, if you would be happy to talk through your experience in further detail.
      1.0
      Dec 10, 2020

      Toxic

      Treasury operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some colleagues who end up being like family

      Cons

      The only way to get anywhere in this company or receive any recognition is if you are “liked”, it is run based on favouritism so don’t expect any career progression. Management and team leaders are put in the position based on favouritism or cliques and not because of skill or knowledge so basically the team is run by clowns. Don’t even think about taking sick days because you will be questioned and made to feel bad like you’re lying/don’t have a valid excuse. When we are told to voice any concerns they are blatantly ignored and you’re made out to be like you’re feelings are invalid and unreasonable. Honestly wouldn’t recommend my worst enemy to work here. They don’t retain good staff they would rather focus on how cheap they can pay people rather than the quality.

      3.0
      Nov 3, 2020

      Senior Analyst

      Senior data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Before Lockdown there was a good thing about customized timing.

      Cons

      Mercer is one of the company who analyses compensation & Benefits for other companies but never implements it for their employees.

      Viewing 208 - 210 of 6,647 Reviews
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      ReviewsMercer reviews

      Glassdoor has 7,718 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.