Mercer reviews

3.7

69% would recommend to a friend

(6,643 total reviews)
avatar

Pat Tomlinson

40% approve of CEO

61% positive business outlook

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,643 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

7K reviews
2.0
Dec 17, 2010

Employees carry Executives

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The key to Mercer's success is that consultants maintain a strong focus on professionalism and client service. Consultants have the basic tools they need to deliver good consulting services. Mercer's reputation for service and technical creativity are well-deserved.

Cons

Current executive team is burdening the organization with non-productive bureaucracy and management - focused infrastructure. Relentless pressure on productivity and recent changes in performance management and compensation approaches undermine teamwork. The executive strategy is to "productize" consulting to lower the costs is dumbing down our services which will ultimately alienate both clients and consultants.

1.0
Jan 15, 2026

Toxic, Condescending Culture

Recommend
CEO approval
Business Outlook

Pros

You will work with an intelligent group of well educated people.

Cons

Unfortunately, this organization has a deeply toxic work environment. The culture is condescending, and it is common for employees to be spoken to in a rude, bossy, and disrespectful manner. Workloads are consistently piled on with little to no regard for work–life balance or employee well-being. There is a serious lack of effective leadership. Management does not provide adequate support, nor do they address ongoing issues within teams. Bullying behavior by colleagues is tolerated and normalized rather than corrected, and there are no meaningful consequences for unprofessional conduct. Despite hard work and increased responsibilities, employees can go years without receiving even a standard merit increase or meaningful recognition. The workplace appears to reward narcissistic behavior, while employees who are respectful and collaborative are left unsupported. Overall, the environment is demoralizing and unsustainable, and I would not recommend this employer to anyone seeking a healthy, respectful, or well-managed workplace.

1.0
Nov 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits, allowed to work remotely.

Cons

Mercer does not practice what they preach to their clients at all. They don't care about the health and well-being of their employees. Every year around November/December, tons of employees are laid off due to “restructurations” or “cost saving measures”. Anyone can loose their job, these annual layoffs are not based on performance. Employees are generally worried about their job security. No clear path to advancement. Poor trainings. Toxic culture. Lots of office politics. Huge and disorganized reorganization with ever changing priorities.

Viewing 124 - 126 of 6,643 Reviews

Glassdoor has 7,712 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.