Mercer reviews

3.7

68% would recommend to a friend

(6,641 total reviews)
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Pat Tomlinson

48% approve of CEO

60% positive business outlook

Mercer has an employee rating of 3.7 out of 5 stars, based on 6,641 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Mercer employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

7K reviews
4.0
Sep 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Flexibility. Time off is almost always granted, save for dates around major deadlines. If you're a Senior analyst or higher, you have a laptop and can work from home pretty much any time you want. Even entry level analysts can work from home occasionally. The software is in place. Two weeks of fully paid Paternity leave. That's Paternity with a "P". The Bonus structure is very generous. Entry level analysts get 5% cash bonus for meeting expectations. Senior analysts get 10%. Exceeding expectations can get 7.5%/18%, respectively. Mercer outsourcing is a pretty young company. People are generally friendly, and the office atmosphere is not politically driven. There is usually one type of social or philanthropic event a month, like a canned food drive, chili cook off. I think this, however minimally, makes people want to stay here, not the opposite.

Cons

Inferior software. The system is not built to handle the large, complex contracts that are now being chased. There are frequent system lockups and slow downs. This can be seen as a positive, as the software is more flexible than other better developed, but more rigid benefit systems. 401k match. Benefits handbook states 25% of 6% is guaranteed, and the remaining 75% of the 6% is variable. Average is 25-40% additional match, for a total of 50-65% of 6%.

4.0
Sep 15, 2008
Recommend
CEO approval
Business Outlook

Pros

Mercer has an entrepreneurial environment in which you can create opportunities. You have to be a self-promoter in many cases, unless you have a deep technical expertise in one of the specialties.

Cons

Mercer is working on shedding it's historically closed-room business decision-making and revising its comp plans to focus on pay for performance. You have to be a self-starter, while their is some meritocracy, if you can't toot your own horn a bit, sometimes your good work may be taken for granted.

4.0
Sep 15, 2008
Recommend
CEO approval
Business Outlook

Pros

The people are great. Good reputation in market. Fantastic client base.

Cons

Silo mentality means that different parts of the business do not all pull together for the common good. US ownership means that decisions are taken that may not be best in UK context. Can take a long time for changes to take place. Technology often not up to speed.

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