2.0
Dec 17, 2010
Recommend
CEO approval
Business Outlook
Pros
The key to Mercer's success is that consultants maintain a strong focus on professionalism and client service. Consultants have the basic tools they need to deliver good consulting services. Mercer's reputation for service and technical creativity are well-deserved.
Cons
Current executive team is burdening the organization with non-productive bureaucracy and management - focused infrastructure. Relentless pressure on productivity and recent changes in performance management and compensation approaches undermine teamwork. The executive strategy is to "productize" consulting to lower the costs is dumbing down our services which will ultimately alienate both clients and consultants.
