Mercer reviews

No work life balance, no competitive wages

FYI THIS IS A CALL CENTER! Disorganized and draining. The systems are terrible they look nice and that’s about it. Enrollments are easy if the system works but good luck with that every other day a person’s files show them inactive or their coverage randomly ending while they are still actively employed. This company takes on tons of clients promises these amazing benefits when in reality it’s working the counselors into the ground to make it look like they have these sources. It’s a bunch of 3rd parties. Quality has gotten ridiculous and I don’t even see the point of a service delivery team bc it takes them ages to get tickets done. That dept has been behind since Open enrollment in 2019. I doubt they’ll catch up and open enrollment is right around the corner again. I have never seen a company miss the mark on implementing systems that are worth it soo many times. If you need a paycheck and don’t mind angry calls all day come aboard. When you leave check everything bc they are shady as hell about time off being cashed out etc I think other departments are nice but not the call center it’s going downhill fast!!