Mercer reviews

Contact center employees are undervalued and expendable. Management changes consistency. Communication severely lacks throughout all departments. - especially on time sensitive correspondence. Year end performance review is based on favoritism and not based on KPI’s as outlined. (KPI’s were at a 4 rating but received a 2 and when rebutting, was told that other factors were included in the rating that are not stated) Office politics / gossip is a thing. Promises that don’t get delivered. Position becomes immobile after some time. On boarding / terminating process is essentially non existent, so be prepared to get thrown to the wolves and make your own arrangements when leaving.

There is no check on Leadership, they exploit and harass their team. There is no ethics in this company. Being HR consulting firm it should have one of the best HR policies but worst policies are there. Even if you try to raise your voice to higher management, it will go against you. I won't recommend anyone in Mercer especially in Finance.