Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.2 out of 5 stars based on 58 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

80% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 662 reviews)); "The company is very structure which is good for work/life balance" ((in 513 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 391 reviews)); "Good Benefits and hybrid working" ((in 349 reviews)); "Colleagues are great and genuinely care about you." ((in 286 reviews))

What are the cons of working at Mercer according to real employee reviews?

"salary is low and increase is low" ((in 262 reviews)); "Low pay and very political" ((in 256 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 255 reviews)); "No training and no alignment with its sell proposal" ((in 118 reviews)); "Long hours and weekends throughout most of the year" ((in 114 reviews))

Mercer Client Service Analyst II reviews

3.6

80% would recommend to a friend

(58 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

68% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (58 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

58 reviews

1.0

Nov 24, 2021

Always Fire Temp to Hires

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

No respect for people, will hire te.ps for the season with a promise to keep them then fire them.

Cons

awful job, not nice to new people, let customers walk all over employees

5.0

Aug 30, 2021

Great training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great management and leadership to work with

Cons

Temp workers are just that, temporary

4.0

Aug 5, 2021

Great opportunity for honing phone skills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The social environment was great. I had the opportunity to meet people from all walks of life and different parts of the world. Work life balance was great considering they do not expect you to come in excessively early or work beyond your agreed upon time frame.

Cons

Volume of work at some points was overwhelming compared to the pay received. Individuals needing additional, extensive training prior to working on the phones did not occur often leading to misinformation given or multiple callbacks from clients.

Viewing 19 - 21 of 58 Reviews

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Mercer Client Service Analyst II reviews

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Always Fire Temp to Hires

Great training

Great opportunity for honing phone skills

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