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      Medallia

      Engaged Employer

      Medallia reviews

      3.1

      36% would recommend to a friend

      (1,000 total reviews)
      avatar

      Mark Bishof

      32% approve of CEO

      23% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.0

      Culture & values

      2.6

      Career opportunities

      2.4

      Senior management

      Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      5.0
      Apr 5, 2016

      Ownership. Unmatched.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Though the leader in Customer Experience Management (CEM), we're literally building a category creation company (Google before Google or Salesforce before Salesforce). Building something new like this is hard, but it's also a privilege to be a part of. I'm definitely tired, but I haven't felt this fulfilled in years. - Overwhelming, unapologetic focus on people and culture - High degree of ownership/authorship in both strategic and tactical decisions - Authentic, meaningful impact

      Cons

      - Again, building is hard and we make missteps along the way - More deliberate, defined communication is needed to share with a broader audience

      avatar
      Medallia Response
      10y
      Thanks for the feedback. I wholeheartedly agree with you on everything: that we're creating a category ("Google before Google", etc.), that the work is fulfilling, and that it can also be tiring. I hope you avail yourself of our open vacation policy to take time off and recharge. I also agree that we need to get much better at effective communication across our expanding company. We are experimenting with new communication channels -- for example, using pigeonhole to anonymously solicit questions during the last company meeting. If you have any other suggestions, particularly about how we can better cascade information, please e-mail me at amy.pressman@medallia.com.
      5.0
      Mar 28, 2016

      The Olympics of Sales

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Unlimited opportunity both financially and professionally - The perfect balance of support/direction and autonomy - Incredible base of customer proof points - They actually want their salespeople to make a LOT of money - The culture supports a fail fast, learn fast "tree of trust" mentality - Hard work, creativity and success are celebrated regularly - You can bring your whole-self to work without fear

      Cons

      - Rapid growth means we're building a lot of the ship as it sails - Ramp time is substantial, especially if you have no industry experience - Selling a new segment to a broad set of stakeholders can be EXTREMELY challenging

      avatar
      Medallia Response
      10y
      Thanks for the great commentary. It was spot on. You and the rest of the sales team deserve an enormous shout out for the great work you're doing. Selling into a new category is not easy, yet you guys are crushing it. If there's anything more we can do to make this job easier, please let me know.
      4.0
      Mar 18, 2016

      Great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture, great people. Empowered to take on new projects that you're passionate about. A lot of transparency about current state and actions.

      Cons

      Need to get really focused. We've tried to move too quickly on a large number of investments. While I think the risks were bold and important to take, it also pushes a lot of other things off the table. We try to do a lot of things all at once, and it causes a less than favorable work-life balance. Luckily I like my work, but I don't always like having to work late / on the weekends consistently.

      avatar
      Medallia Response
      10y
      Thank you for your feedback. I agree with the advice about getting more focused. If you have specific suggestions on what to focus on versus set aside, please email me at amy.pressman@medallia.com.
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