Does Medallia pay their employees well?

According to anonymously submitted Glassdoor reviews, Medallia employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Medallia. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Medallia?

36% of Medallia employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Medallia 3.9 out of 5 for work life balance, 3.0 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Medallia?

Sales Director (60) , Software Engineer (48) , Sales (40) , Senior Software Engineer (38) , Senior Analyst (24) , Sales Development Representative (SDR) (23) , Software Engineer II (20) , Analyst (18) , Program Manager (18) , Solutions Consultant (18) , Manager (15) , Account Executive (14) , Professional Services (14) , Director (12) , Customer Success Manager (11)

What are the pros of working at Medallia according to real employee reviews?

"People were great and helpful." ((in 145 reviews)); "Great culture and fun to be around space." ((in 112 reviews)); "Good benefits within the company" ((in 70 reviews)); "Great work / life balance" ((in 44 reviews)); "Good pay and cares about employees" ((in 32 reviews))

What are the cons of working at Medallia according to real employee reviews?

"Lots of layoffs over the years and org changes without much support" ((in 42 reviews)); "poor management style and no leadership in DACH / CE" ((in 34 reviews)); "Not clear career path and training." ((in 24 reviews)); "Bad managers seem to be an epidemic here." ((in 19 reviews)); "Employees routinely complain about poor communication and often feel they are not getting honest info." ((in 9 reviews))

What are employees saying about Medallia layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Medallia layoffs and their outlook for job security at Medallia in 2026.

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Medallia

Medallia reviews

3.1

36% would recommend to a friend

(1,000 total reviews)

Mark Bishof

32% approve of CEO

23% positive business outlook

Ratings by category

3.9

Work/Life balance

3.5

Diversity & inclusion

3.4

Compensation and benefits

3.0

Culture & values

2.6

Career opportunities

2.4

Senior management

Medallia has an employee rating of 3.1 out of 5 stars, based on 1,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Apr 15, 2025

Okay

Customer experience advisor

Recommend

CEO approval

Business Outlook

Pros

People are passionate, incredibly talented, experienced.

Cons

Too much change without it being fully thought out

5.0

Apr 10, 2025

Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Culture and pay are great

Cons

The hiring process can be long

1.0

Mar 28, 2025

Medallia before 2k21 and now are different companies - avoid at any cost

Senior engineer

Recommend

CEO approval

Business Outlook

Pros

Remote work Nice laptop Good colleagues(majority of them unfortunately already left)

Cons

So, where to start. Since the acquisition of the company, everything has gone downhill. Benefit cancelations one after another. Constant waves of layoffs. Constant changes in management. Forget about pay raises. The core product is an outdated piece of bad smelling substance, gigantic technical debt. Infrastructure is outdated, some parts were written 5-10+ years ago and no one understands how they work (those who did understand either quit or got fired). The company is cutting costs while losing quality - just look at our new contractors from India who don't even know how to install python/node or use git, are u kidding? Honestly I don't know what keeps many good professionals here - maybe because the market is very tough all over the world right now. Those 5 star reviews here are probably written by management.

Viewing 67 - 69 of 1,000 Reviews

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