Mastercard reviews

4.1

82% would recommend to a friend

(7,678 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,678 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Nov 29, 2023

No trust in employees, RTO flip flop

Recommend
CEO approval
Business Outlook

Pros

Stable company, good growth trajectory, kind culture

Cons

Mastercard recently announced a 3 day per week RTO with a bizarre micromanagement clause that average days in office have to include Mondays and Fridays. This follows a 2023 push and very public announcement that teams are trusted here to build their own flex-work agreements and do what works best for them. Without giving flex agreements time to come to life, leadership pivoted and put out an RTO mandate. Employees everywhere are complaining that this is corporate babysitting at its finest. Even before Covid we weren’t being monitored at this level. Mastercard’s leadership approach is proving to be the old school financial institution model that the organization claims to be breaking away from.

4.0
Mar 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits Great work life balance policy with lots of time off (as long as you are not shamed by your peers) Competitive salary AMAZING YEARLY BONUS!!!

Cons

If you don't have any up high (with power) contacts and relationships, good luck getting anywhere. You will be passed over for every promotion and then get the carrot on the stick *you are almost there, but could do just a little more to really get there*, you can double the results of others and still just get a "good job go get em tiger, results achieved" at the end of the year with no actual movement forward for YEARS. You will be held accountable rightfully so to the employee conduct guidelines. Your peers that are not the same race/gender/friends with management will not. They will form cliques that you are not a part of and you will endure bullying and harassment and HR won't care. The ones that can get away with it will break policy and it will be waved off as a non issue, oh and you get to watch them get promoted for it too. Management will tell you to suck it up and remain professional. Have alternate political views to the company? Get ready to have their stuff shoved in your face all the time and guilt tripped for thinking differently. But they still "respect your views." It's a shame because this is a good place to work it's just brought down by human hypocrisy and favoritism with no ACCOUNTABILITY. It's almost a high, no middle school mentality that runs the place. This is a big deal because you spend more time with your co-workers than you do your own family and friends. If you have to spend it with hostile, cutthroat people it really presents a more difficult challenge than any job or task you are asked of in your career there.

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Mastercard Response
7y
Thank you for taking the time to write a review. I was sorry to read this. You have raised some very alarming concerns , and I would encourage you to contact our ethics helpline. We do not condone or foster a culture of bullying and hostility, and we would like the chance to investigate and address your concerns.
1.0
Sep 3, 2015
Recommend
CEO approval
Business Outlook

Pros

Flexible work environment. Outside US, generous superannuation plan.

Cons

Almost all MasterCard managers are solely interested in managing their internal image and reputation. They do this to the detriment of their reportees’ wellbeing and progress. I have seen this constantly demonstrated in Europe, Asia Pacific, Middle East, and North America. No matter what your real value or contribution, if it is not a benefit to your manager or if you do not have a white knight to sponsor you, you will never progress. CEO Ajay Banga proclaims “take thoughtful risks”, however, I warn you, you will do so at your own peril. What he really means is, “make decisions only if your manager signs off on it”. While Ajay may publicly want an environment in which thoughtful risk-taking and decision-making is encouraged, his managers do the opposite. MasterCard is a den of fear and retaliation and only a place for people who put up and shut up for the sake of job security. Despite its CEO’s public and internal propaganda, MasterCard is backward and cultish and will never excel unless it removes its managerial overlords and employs managers who care about other employees and the company.

Viewing 7 - 9 of 7,678 Reviews

Glassdoor has 9,360 Mastercard reviews submitted anonymously by Mastercard employees. Read employee reviews and ratings on Glassdoor to decide if Mastercard is right for you.