Mastercard reviews

4.1

82% would recommend to a friend

(7,687 total reviews)
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Michael Miebach

87% approve of CEO

81% positive business outlook

Mastercard has an employee rating of 4.1 out of 5 stars, based on 7,687 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Mastercard employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

8K reviews
2.0
Jan 13, 2019

Good pay, Not so good culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good pay package (I guess thats the only reason people stay) - Good benefits - Flex timings.

Cons

- Slow work env. Some departments in OnT works like some under-developed country government. - Company is hugely dependent on contractors. And contractor's dont care of deliverable. They only care of 9-5 and their payment. Quality and timely deliverables are mostly headache of tech leads. - Tech leads are being treated as Punch bags. Anything goes wrong, bring in tech lead and drop everything on him/her. At least in my team. There is no one answerable for anything other then tech leads. SSE's, SE's are just there for technical writing for the day and go home without any worries, since they do not have to answer to anyone. - Huge disconnect between decision makers and grass root level employees. - Executives makes changes every year by their own instincts. Or some new executive joins and tries to make changes like Amazon or Apple, without understanding the dynamics of teams. Specially in OnT. - Favoritism is important. If you are your manager's favorite and can do pep talks, you grow. Another issue is Global mobility department. They keep you on edge all the time. Never provides timely or proper updates. They don't like it if you follow up and expect rude responses. I am still not clear what is the role of HR in this org. They only talk to employees through managers. If you are not happy with your manager, only way is change role or job. - There is a great concept of smart move which organization promotes. But, if you apply for smart move to some other location or country, you are immediately being shot down stating no budget. Why do you promote something if you want to shut down anyways?

2.0
Dec 5, 2018

Very Poor Senior Leadership, Very Flat Organization

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

High pay. Offers stock awards.

Cons

Senior leaders protect themselves and are not respectful of staff. A lot of new senior leaders being recruited from non-financial industries (e.g. CPG, Health, Pharma, etc) have no clue of the payments industry business and really have nothing to contribute other than talk about what they used to do in their old world. Some senior leaders very unprofessional in demeanor in dealing with staff, peers, other BU staff during meetings and everyday collaborations. Obvious favoritism at an all-time high in the organization. HR useless — pro management and cannot be trusted to support employees.

Viewing 61 - 63 of 7,687 Reviews

Glassdoor has 9,370 Mastercard reviews submitted anonymously by Mastercard employees. Read employee reviews and ratings on Glassdoor to decide if Mastercard is right for you.