It took over 6 weeks to get a laptop allocated to me. I had to use my own laptop during the 6 weeks. Marvel Management was saying that spending more than $400.00 was too much to spend for a laptop. Management wasn't willing to spend the money so I ended up with 2 year old laptop where screen work only intermittently. My personal laptop had a quad core I5 processor and the one given to me was a duo. The company was cheap.
Very little "on-boarding". I had no sense of how the company worked and how my job was part of Marvel machinery.
I came into work at 8:30AM on my first day and did not leave until 10PM that evening because a vendor and I were trying to solve a capacity issue. It got work worse from that time forward. If I had an upgrade which started at 8PM, I was asked to be on site all day (starting at 8:30AM). Most of the upgrades did finish until 3:00AM. Never any compensation for working extra hours. When I worked until 3:00AM, I had to return to work to work by 8:30AM.
There were issues with vendors taking days responding to a Sev2 alert. Management seemed reluctant to resolve solve the vendor issue. Most of there storage platforms were between 3-4 versions from the currently release. It got to the point where the vendor was threating to only supply best effort response.
No configuration management tool for IT to track system changes and outages,
