Marshalls reviews

3.4

57% would recommend to a friend

(7,629 total reviews)
avatar

Ernie Herrman

55% approve of CEO

47% positive business outlook

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,629 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
4.0
Apr 9, 2018

It's Okay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The managers I currently have are amazing. They seek to please the customers but they have a backbone and will not throw workers under the bus to please a customer. Scheduling is also very flexible but that also depends on the manager at your location. Along with that the company does set aside certain days in the month where food is provided. It is usually on holidays. Full meals usually occur during major holidays while small snacks occur on the lesser holidays. Job is not that hard, it can be difficult some nights but that also varies with the customers. Coworkers are great, but that is also unique to each location.

Cons

The biggest downsides are the customers. Marshalls for some reason, at least at my location, attracts dirty clienteles. This makes recovery difficult for sales floor associates. Along with that they constantly push you to get TJX credit cards. It is basically "gold" to them. If you are uncomfortable pushing people to get credit cards, this is not the job for you. The pay could also be better. It can be frustrating some nights when you're recovering (cleaning) an entire department, being called up for back-up cashier, having to push out freight, and covering people's break, and all you are getting paid for it is minimum wage. There are easy days when, I am seriously questioning, " Am I really getting paid to this?" and other days when I am questioning, " Why am I doing all of this for minimum wage?" There is also a lack of benefits, no PTO or vacation days.

4.0
Feb 17, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible hours. Store is well managed. Everyone works as a team. They will put you in the department that you enjoy working in.

Cons

Average pay. Sometimes you will only get scheduled closing shifts. You have to sell their credit card constantly which can annoy customers.

1.0
Jan 3, 2018

Marshalls associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, no experience needed

Cons

Very very short intervals, and one still has to go around to watch out for theft and do nothing about it. Poor management. One manager says to do something and one other to do something totally different. You aren’t considered a person, but a work force or number. They couldn’t care less for you. Very low pay, no commissions, 10% discount for employees. An associate is there just to replace merchandise and smile. You’re on your feet for endless hours.

Viewing 118 - 120 of 7,629 Reviews

Glassdoor has 7,844 Marshalls reviews submitted anonymously by Marshalls employees. Read employee reviews and ratings on Glassdoor to decide if Marshalls is right for you.