Does Marshalls pay their employees well?

According to anonymously submitted Glassdoor reviews, Marshalls employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Marshalls. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Marshalls?

58% of Marshalls employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Marshalls 3.4 out of 5 for work life balance, 3.4 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Marshalls?

Sales Associate (1739) , Sales Associate/Cashier (582) , Retail Sales Associate (485) , Cashier (467) , Merchandise Associate (255) , Associate (231) , Store Associate (152) , Coordinator (144) , Assistant Manager (119) , Retail Associate (96) , Merchandise Coordinator (88) , Sales Floor Associate (88) , Customer Experience Coordinator (78) , Front End Cashier (73) , Store Manager (72)

What are the pros of working at Marshalls according to real employee reviews?

"flexible hours and the employees you work with are always nice" ((in 445 reviews)); "Most coworkers are nice but i haven't seen any human touch or feelings from any member of the management" ((in 391 reviews)); "Great people; the people I worked with became and are still like family to me" ((in 375 reviews)); "The scheduling is flexible and if there is payroll you can work a lot of hours" ((in 234 reviews)); "Nice people, flexible schedule, unstructured stocking" ((in 169 reviews))

What are the cons of working at Marshalls according to real employee reviews?

"Low pay and asking every single customer to sign up for the tjx card can be a pain..." ((in 677 reviews)); "Managers are rude and feel unresponsive when there’s situations to be dealt with" ((in 351 reviews)); "No training and expect us to learn quick and be perfect." ((in 90 reviews)); "Crap pay(though it should be said that it is above minimum wage) and very inconsistent hours." ((in 73 reviews)); "Minimum wage and too presure to get a store credit card from customers" ((in 69 reviews))

Marshalls reviews

Compare reviews

3.4

58% would recommend to a friend

(7,616 total reviews)

Ernie Herrman

55% approve of CEO

48% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.4

Culture & values

3.4

Work/Life balance

3.1

Senior management

3.0

Career opportunities

2.7

Compensation and benefits

Marshalls has an employee rating of 3.4 out of 5 stars, based on 7,616 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marshalls employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Nov 9, 2015

My worst job ever !

Sales associate/cashier, layaway associate, cash office

Recommend

CEO approval

Business Outlook

Pros

-If they like you, they'll work with your schedule. -20% discount days. -The friendly environment comes from your peers, the only thing I really liked here.

Cons

-Sad wages, work to pay ratio is mediocre. -Understaffed most days. You can tell by how the floor looks and how long that layaway line is. -Extremely unprofessional and self centered management. -Selfish managers -Favoritism!!!!!!!!!!!!!!!! -10% discount, this is a con! 10% off for being an employee is NOTHING. -Layaway systems mediocre, a large amount of manual work is required to find people's information or layaway. -favoritism -they'll ABUSE a good workers ability to work great without even thinking of giving them a raise. -no immediate raise for cash office position. "Have to wait until review time to get your extra dollar" simply BS.

3.0

Sep 19, 2014

Great company, but...

Operations assistant store manager

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, full benefits program

Cons

Beyond the initial 5 week training, few opportunities exist for further formal training, unless at SM level. Standard requests met with: Look it up in E-Library. There are few opportunities to participate in or provide input to merchandising or operational decisions. It's the Marshalls Way: deliver the programs, and everything is a program. At Leadership Conference this year, managers told: If we wanted you to think, we'd pay you more! There is NO passion for the merchandise. Store is open floor plan. Often missing basics and trends...'that's just off price retail'. Payroll inadequate to fully staff floor and programs. Programs devour most of the payroll. Service level...Store environment...Not priority. Get it in...Get it out...Ring it up... Serious disconnect between senior leadership and store level. Carol...Ernie...Amy! Get out of your offices! Talk to your people! Find out what's really happening in your stores!!! Unfiltered by district managers, regional managers, zone managers!

2.0

Apr 10, 2009

If you enjoy working hard for pennies, then this is the job for you!

Merchandise coordinator

Recommend

CEO approval

Business Outlook

Pros

If you want to gain knowledge on how retail is operated, this would be a good job to dive into. Since Marshalls are big stores, you can gain a broad knowledge of each department and how to do things in all areas of retail. Being at a job that has high inventory is great becasue the hands on experience is great..from processing things, to knowing how the fitting room works and the registers, to seeing things come in the back stock area, to the floor, and much in between is great if you want to work your way up the retail scale.

Cons

Where can I start..Marshalls is a off price retailer, so the clothes are cheaper in price, and 1 to 2 seasons off from desgners..maybe more. The stores are big, so there is alot of inventory, leading to alot that can be messed up by customers, hence, alot for you as an employee to clean up! People dont care, is what I noticed, I dont know if its because its a lower end store or what, but people try on shoes, leave then in the middle of the isle, with the box and stuffings all out. One shoe is at the front of the store, and another at the end. Pocketbooks are a mess...putting them in color order is great, until people take a white bag, and just drop it in with the blues. People have left clothes in the oddest places, when they realize at the last minute they dont want them any more. Its a pain when you hear customers say "oh she will clean up after me because she works here." Its hard, to clean then straighten up, and someone come behind you and mess up again, I know this is the life in retail, but wow, never saw it this bad!

Viewing 4 - 6 of 7,616 Reviews

Jobs at Marshalls

Loss Prevention Specialist

Marshalls

Marshalls reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

My worst job ever !

Great company, but...

If you enjoy working hard for pennies, then this is the job for you!

Jobs at Marshalls

Marshalls reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at Marshalls

Marshalls reviews FAQs