-Cannot provide words to adequately describe how terrible Marsh systems and operational teams are. The invoicing unit, Fiduciary, their processes, and their software are by far the most excruciatingly painful things to deal with. Nothing is billed on time, correctly, or simply. Part of it is the language divide as they’re outsourced. But it doesn’t excuse the dozens of unnecessary emails everyday and the increasing number of headaches they cause. It takes months to fix one issue, get someone helpful to respond, or even get someone to respond at all. We do not have time to do the core functions of our jobs because we deal with these types of issues all day. Clients are extremely aware of the situation and can’t even get duplicate payments, over payments, etc. sent back to them for months. Other brokers are not like this. It’s an embarrassment. -The Certificate Unit and Middle Office are also terrible. I’m sure a lot of it is due to lack of training. They ask meaningless questions all day, mark things as complete when they’re not, and it takes days to get an urgent request through unless you CC in a supervisor. -Says we have record breaking growth and that working hybrid is awesome while also telling us we now have to be in the office 3 days a week (and rumor is they’re trying to push for 4-5 days in office). Especially infuriating when our supervisors do not come in or are in other offices. -Even if you take PTO you need to work or be concerned about work at all times. It never stops. -Employees are allowed to do whatever they want if they are a CE. -No training. What training they do provide is limited and you don’t have time to attend. -Does not pay for parking. -Telling your supervisor you’re already overworked and do not have time for another account does you no good. They’ll continue to give you more clients and offer raises that do not make up for being constantly overworked. -Technology is horrific. Work laptops, document filing system, computer issues, platform issues, etc. -Does not tell us when associates leave, even if you work with them regularly. -Some departments have events, go on social outings, etc. while others do not. Very few office-wide gatherings. -Have to work overtime to stay afloat but also can’t clock your overtime if hourly. -Would love a dashboard system other brokers have to assist with renewals, automatic follow ups, etc.
