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Marriott Vacations Worldwide

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Marriott Vacations Worldwide reviews

3.6

62% would recommend to a friend

(1,529 total reviews)

John E. Geller, Jr.

57% approve of CEO

49% positive business outlook

Marriott Vacations Worldwide has an employee rating of 3.6 out of 5 stars, based on 1,529 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott Vacations Worldwide employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Aug 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits Allowed to work mostly from home

Cons

No respect for your area of expertise. Leaders who have no experience in certain areas deciding your job function which strays drastically from what your position and responsibilities should be. Managers afraid to take legitimate concerns and feedback to senior leadership. The culture is do not question leadership. Do what you are told, like it or not. Old school leadership mentality Outsourcing majority of IT. We the internal longtime employees are quickly becoming the minority, constantly in fear of who's next on the chopping block. Employee morale is the lowest I have ever experienced in my career. Workloads are beyond unreasonable and continue to increase. Expanding well into other areas of responsibility that should not be yours. Plea's for help are frowned upon and refused. Senior leaders rule with an iron fist and your voice is heard, but then immediately disregarded. Being forced to come into the office more with the justification being we are better together. You then sit in the office and attend meetings virtually on Teams anyways. People with no experience in the workforce outside of MVW calling the shots and leading teams while refusing to listen to other perspectives from those who have worked in the industry outside of MVW. They know 1 way and that's the stale outdated MVW way. By far the most micromanaged experience of my career. You're hired for your experience and background. Then treated like you have no idea and are forced to do what leadership thinks is correct. Even when it's not. Lots of finger pointing and zero accountability for those above you. No work life balance or mention of it. You will be emailed and sent Teams messages while on PTO, marked as busy, in a meeting or call, nights, weekend and holidays. But then told don't answer or to disconnect when on your own time by those same people who are the offenders. You put in extra time frequently and as needed being a team player. You backfill other roles and responsibilities, having to neglect your own due to understaffing. Yet you are never ever told to knock off early since you put in so much extra time, care and effort. Very few if any compliments or recognition. But someone is always there in wait ready to pounce if you make an error. The amount of time and resources to complete simple tasks is abhorrent. Things keep being made more and more convoluted and difficult to get accomplished. SVP's won't answer emails thus you spend time following up over and over and over. Leadetships advice on this is to then schedule a meeting or call. Even though a written response is required as per company policy and current processes. The emails you do receive from senior leadership are completely impersonal and lacking any thoughtful content. Sometimes few to even no words in response to a very detailed and professional email you have sent. No team building or anything to boost morale and show the employees they are valued and appreciated. All lip service from leadership and never followed by action or any genuine showing of appreciation. Do not ever question what's being asked of you. No matter how misaligned and off base it may be. You're told to speak up and then politely told to shut up when you continue to try and bring awareness to the situation. They just don't want to hear it. I

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Marriott Vacations Worldwide Response
1y
Thank you for your candid feedback. We are concerned to hear about the issues you have identified. We appreciate your constructive comments and strongly encourage you to share any additional details about your associate experience by emailing CorpAssociateRelations@MVWC.com.
1.0
Aug 3, 2018

Very poorly managed

Recommend
CEO approval
Business Outlook

Pros

Hires anyone, different shifts available, perfect entry level or first job, great product, beautiful hotels and resorts

Cons

New management and all came from selling education and know nothing about timeshare. No one knows what they are doing here. Our incomes have dropped in half. They made us sign a document stating that can change our positions without notice. Only top agents get calls and the rest get 10-14 a day now. If you want to work for $9 an hour, that's about all you will get. They can change your skills without notice and your job description now. Was a great place before new management came in. They are only concerned about budget and not employees. None of management has a track record in this industry. It's a good ol boy network (who you know, not what you know). Top producers only get calls now while the rest of us wait an hour for a call (they get the first incoming calls), no way to advance. I do not think this legal either. Everyone should be getting the same calls and be in the same queue and it was this way until a week ago. They don't care if they have 300 people on the payroll selling five packages a week to meet budget. No incentives whatsoever other than a $10 starbuck or Target card. They are way behind the competition. No training and no one qualified to teach or train. Supervisors were poor performers who could not sell.

1.0
Jul 31, 2018

Marketing Executive

Recommend
CEO approval
Business Outlook

Pros

None for this site (NYC Pulse)

Cons

I had been working for Marriott Vacation Club for a few years and transferred to NYC Pulse. The position was not nearly as lucrative as my previous site, and I was constantly micromanaged during the short time I was there. There was an issue with my medical benefits which should have gone into effect immediately upon my transfer. This was due to a computer glitch but there was nobody on site to assist with this (no local HR) and not one manager was able to help to fix this. As a result, when I resigned, I was not eligible for Cobra benefits since I had no coverage on the day I resigned. Management was not supportive and did not represent the vacation club well at all, which was quite disappointing having moved across the country for this position.

Viewing 19 - 21 of 1,529 Reviews

Glassdoor has 1,735 Marriott Vacations Worldwide reviews submitted anonymously by Marriott Vacations Worldwide employees. Read employee reviews and ratings on Glassdoor to decide if Marriott Vacations Worldwide is right for you.