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Marriott International

Engaged Employer

Marriott International reviews

3.9

71% would recommend to a friend

(18,830 total reviews)
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Anthony Capuano

79% approve of CEO

64% positive business outlook

Marriott International has an employee rating of 3.9 out of 5 stars, based on 18,830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marriott International employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Nov 1, 2023
Recommend
CEO approval
Business Outlook

Pros

Some of the people at MI are friendly and outgoing. It's a big recognizable brand name to have on your resume.

Cons

It's an absolute mess of an org. The operating model is insane. Over 3,000 different teams providing IT support inconsistently. Finding support where you need it is nearly impossible. Most of the simplest most trivial things (lift and shifts, system builds, security reviews, etc.) take multiple quarters to do. This is not a proactive thoughtful group; reactive firefighting and hyper escalation is how anything gets done. The burn out risk is very high and leaders are all so isolated in silos that few know what is going on. Zero project prioritization occurs, so everything is urgent. They use SAFE Agile but it's an incredibly clumsy and isolated series of micro-deployments of the practice. Every day feels like a reinvention of a wheel where seemingly there is no known process for anything. Marriott is not a good place for high performing IT professionals to come to work. The culture and norms will eat a high performer alive since high performance is so contrary to the norm; the demand for the high performer will drive them into burn out and work life balance issues.

2.0
Oct 22, 2023
Recommend
CEO approval
Business Outlook

Pros

- Good benefit package - Opportunities to grow within the company - Opportunities to easily transfer/grow at any property worldwide

Cons

- Corporate offices leave almost all functions related to managing people to the individual property and rely on executives to report workplace moral and culture. This leads to massive oversigt and corrupted incentive structures. - No ability to negotiate salary unless you are in a very high ranking role. - Little regard/respect for lower ranking staff's time and work-life balance. - A lot of examples of unqualified people moving up due to connections and charisma. - Culture of protecting execs at the expense of admins, non-management, and lower management. - Voices are shut down when expressing any level of burnout or concern about inefficient processes.

1.0
Dec 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Great company culture and benefits.

Cons

Nothing bad to say to be honest. Only reason why I left is because the manager is trash. Incompetent, 0 leadership qualities, lazy & practice favoritism. She will purposely arrange colleagues who are close to her to work those easy shifts and those who aren't close to her will be assigned to work weekend shifts most of the time. Lazy boss. Will snake around during work or report to work late. There will be times I needed her help, but she's not replying my Skype msg for hours. 0 knowledge. She has 0 knowledge about our work. Whenever we needed help with our tasks, she's will nvr help and we end up needing to look for seniors from other regions to help. Imagine in the team for 3 years and we nvr had a team meeting before. I had a feeling she dont dare to organize a team meeting as we will ask her so many questions that she cant answer. No wonder she only got 3/10 for her annual review.

Viewing 85 - 87 of 18,830 Reviews

Glassdoor has 21,414 Marriott International reviews submitted anonymously by Marriott International employees. Read employee reviews and ratings on Glassdoor to decide if Marriott International is right for you.