Marriott International reviews

Marriott Analytics is run by incredibly unqualified "leaders". Our org is very top heavy. On each project there is one guy doing actual work a bunch of leaders present. We've been branded by the peer group as unable to communicate. At times our work is presented by that peer group. Analysts are viewed as an expandable pool of resources and are mainly used to pull data together. As an analyst I have no ownership of my work, no visibility and all the accountability. Our team has an incredibly low engagement score reflective of how down most of us feel. Little is done by CX leader to address the existing issues.

Starting in the call centre the pay is very low, totally out of market compared to other companies nearby. The management is totally unprepared, supervisors do not listen at all. The system to assign incentives is totally unfair, there are people taking 80 calls per day who do not reach incentives and people taking 30 calls in a different market taking big incentives. Some of them cheats as well. If you move to another department (as me) it is a little better but it depends in which department. Some dep. are unfairly underpaid. It is hard to understand why some are better paid and some not. However the pay in a second level is ore or less same as another company entry level salary (more or less 27000 per year) even though you have a lot of responsability like deal with directors, VIP, big companies. In three years I am working there the company has lost many talented people just because of that.