Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

57% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (577) , Sales Associate (325) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (49) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"Pay and people were good" ((in 164 reviews)); "Great Enironment and People!" ((in 125 reviews)); "Good training and employee discounts" ((in 105 reviews)); "Worked there for 10 years as my team was great." ((in 105 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 100 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 191 reviews)); "Long hours and bad to work into the night" ((in 43 reviews)); "Only one male supervisor is actually good at his job, girl supervisors want to help but have no power, team nice but catty atmosphere" ((in 42 reviews)); "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" ((in 39 reviews)); "Bullying is rife and head office are aware of the issue but refuse to do anything about it." ((in 30 reviews))

Lush reviews

3.6

57% would recommend to a friend

(2,217 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.0

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.6 out of 5 stars, based on 2,217 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 28, 2025

Poor Management

Manager in training (mit)

Recommend

CEO approval

Business Outlook

Pros

fun collegues, near mrt station

Cons

Greenwashing, poor management, poor communication flow, no training, will crashout when called out. Unrealistic KPI, staff blamed for wastage. High Product wastage due to poor planning and ordering. Poor staff benefits, staff made to work even when sick, difficult to claim mc, staff are seen as cost instead of people. Defensive when given feedback but its the same feedback given independently by different individuals. High staff turnover. poor work flow, events are run last minute. insanely low pay, mid management roles are remotely market rate, closer to floorworker rates. OT is NOT payable and you will be punished for claiming hours.

4.0

Mar 27, 2025

Great soap, great people

Video editor

Recommend

CEO approval

Business Outlook

Pros

Amazing co-workers. Fun, creative environment. Brilliant product and creative potential within role.

Cons

Lack of clear development within role. Unclear digital strategy. Egotistical management.

3.0

Mar 26, 2025

Performative but bearable

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

50% discount is great Generally really cool colleagues

Cons

Too much pressure to talk to customers who clearly want to be left alone Very cliquey in certain branches Not very supportive of disabled workers

Viewing 244 - 246 of 2,217 Reviews

Jobs at Lush

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Lush

Lush reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Management

Great soap, great people

Performative but bearable

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