Overall negative, though of course it starts out magical.
Pros
The discount is great, and people are generally fun to work with. You get to be involved with local charity events, if you choose, and it's actually really fulfilling to help someone who has always been unhappy with their skin find things that work for them.
Cons
High expectations for output with very low pay. They expect employees to be a walking encyclopedia of Lush knowledge and pay them minimum wage, where a similar job pays twice as much. Most of the girls here are almost Disney-level brainwashed and, while knowing their skills are being taken advantage of, put up with it because they really believe they're "saving the planet." They'll stick around for YEARS before ever being offered an opportunity to advance or get a pay raise, and because it's mostly ladies, no matter how nice, they do get catty. Management in the shops is a one-sided check-and-balanceless joke, and I heard so many stories of the founder sleeping around with managers during the week-long meetings in the UK. Gross. I really wanted to love this job and was disappointed when I saw how screwed up it is.