Lush reviews

3.7

55% would recommend to a friend

(2,224 total reviews)
avatar

Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,224 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
5.0
Jan 7, 2019
Recommend
CEO approval
Business Outlook

Pros

This department, commonly known as DF, is the greatest department to work in if you are working for Lush. It has everything an employee could ask for. First of all, GREAT management. The top manager, Jamie, was often wearing a yellow west, taking out the trash, picking orders, stacking the products on the shelves and just working like any other employee. Weekly he held a meeting where he gathered everybody together in the middle of the factory to give a brief update, and always made sure he phrased everyone as a whole. Because everyone is valued the same. It was such a good and much needed motivation to continue doing your very best. The whole department works as a team, one can not work without another, and so, if the department does well and the target for the day is reached, every single person contributing gets a bonus. There are no individual targets in DF. It is both equal and fair. Everyone is so helpful, as a new staff member you need basic training, but in DF it doesn't end there. You are always being looked after, if you mess up, no problem, somebody will fix it and you are not put down for it or made to feel bad about it! People are generally very happy and cheerful in DF and that makes the whole atmosphere just were relaxed and nice. And the best part, nobody is rushing you! So you are not constantly stressed out about not hitting target or not doing the right thing. As long as you keep working, they value your work. It is beyond good! And you are even allowed to stop and chat with your fellow staffers, just don't take too long.

Cons

If you are a picker (your job is to pick out the items that people have ordered online and get it ready), you are walking for 7 hours (you do get two 15 minute breaks and one half hour lunch). But you will most likely lose weight in the process. If you are a checker (checking the order to see if the picker got it right), or a packer (packing up the order), you stand for 7 hours. So it's a lot of physical work that the body has to get used to.

2.0
Jan 4, 2019

Stressful

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-We were allowed a half price discount.

Cons

-The store was continuously managed poorly -Sometimes had 24 hours notice for work schedules -We had no training for three months after being hired -Certain managers treated staff so horrendously, formal complaints made -Many staff left every week -Stressful and unhappy environment to work in -No support for employees with special needs -No staff room for several months -No room for growth unless you relocated to Poole -Money was not high enough for the number of jobs we ended up doing. Sales Assitant could mean anything: Doctor, Cleaner, Security, Half-an-hour-counsellor, massage therapist, customer service, wrapping stations, soap cutters... -We had a focus meeting before and after our shifts started and ended, meaning we were unpaid a good 30 minutes a day.

4.0
Jan 3, 2019

Interesting

Recommend
CEO approval
Business Outlook

Pros

Great discount, amazing people and great atmosphere.

Cons

High maintenance management, working under pressure.

Viewing 1804 - 1806 of 2,224 Reviews

Glassdoor has 2,768 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.