Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

55% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (578) , Sales Associate (326) , Supervisor (142) , Retail Sales Assistant (62) , Sales Ambassador (49) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"pay was good and products" ((in 164 reviews)); "Great Enironment and People!" ((in 124 reviews)); "Worked there for 10 years as my team was great." ((in 103 reviews)); "The training they provide is good." ((in 99 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 99 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 196 reviews)); "A couple of the managers have created an atmosphere of making staff turn against each other in order to feel accomplished." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 43 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 41 reviews)); "LOW SALARIES believe me we don’t get paid enough even though we’re pressured most of the time" ((in 39 reviews))

Lush reviews

3.6

55% would recommend to a friend

(2,221 total reviews)

Mark Constantine

52% approve of CEO

35% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

Lush has an employee rating of 3.6 out of 5 stars, based on 2,221 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews

1.0

Oct 2, 2020

Wouldn't recommend

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Great discount Nice staff members great customers

Cons

Management is ridiculously bad Will hire anyone as a manager

1.0

Sep 26, 2020

Dysfunctional & incompetent

Shop manager

Recommend

CEO approval

Business Outlook

Pros

- possible bonus when financial targets are reached - 40% discount on products - possibility to get samples from everything and take home damaged products

Cons

- maintaining a healthy work-life-balance gets actively discouraged by management (everybody is expected to work/be available 5 days a week) - bullying culture, the CEOs frequently gossiped about absent staff on manager meetings or riddiculed them. - disorganisation at the top level, conflicting information about practices, often late/incomplete information for new product launches, wrong/missing information about ingredients and product prices. - shop managers are pressured into terminating employees for illegal reasons (taking care of sick child, mothers in general, personality). - huge staff turnover in general, which gets actively encouraged and facilitated by top level management. - constant control/surveillance of staff

2.0

Apr 3, 2020

More worried about the company image than staff wellbeing

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Good employee discount, free products, friendly staff, competitive pay

Cons

The management team don't care about employee wellbeing. Lush like to give the image of being an ethical, moral, benevolent company but that's just an image. They don't care about your wellbeing, they care about how much money you're making for them.

Viewing 166 - 168 of 2,221 Reviews

Jobs at Lush

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Wouldn't recommend

Dysfunctional & incompetent

More worried about the company image than staff wellbeing

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