Lush reviews

If your viewpoints diverge from those held by the management, they may perceive you as being pessimistic. Instead of acting as a resource for conflict resolution, the "people team" tends to leverage any expressed grievances against you. The company's direction appears to project an ethical image to the customer. However, the actual approach leans more towards aligning customer experiences with management's objectives, even if this creates challenges for the customer.

Lush as a company is seeing a huge downfall in sales, unfortunately it is the lowest employees that cop the negative affects of that. I worked there for ten years and saw product quality take a nosedive while prices almost doubled for many products. When people don't buy the products sales assistants have their bonuses taken away and are rode into the ground with pressure to be SUPER pushy with sales. Consistent feedback is that customer's don't want to be accosted when they come through the door but management refuse to budge on that sales technique. One of the only chains i know of that won't hire area managers so whoever is in charge of the store you work in may or may not run it like a dictator and you have nowhere and nobody to got to. I've worked in 3 different stores and the bullying has ranged from some managers giving all Sunday shifts to their friends to actual severe psychological abuse. One manager had her entire staff report to fair work some saying they need to go on stress leave and head office gave her promotional opportunities and just moved her to a different store where the abuse continued with other employees. Head office is like mean girls- if you're in with them you're in if you don't fit the mould don't even think about it- you'll be bullied out in no time. The stress you endure for a simple retail job isn't worth it. Oh another thing they under paid staff wages to the tune of 2 million dollars and we're still waiting for our backpayment 2 years later- not very ethical.