Lush reviews

3.7

58% would recommend to a friend

(2,209 total reviews)
avatar

Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

50% Discount on most of the products is great if you love Lush. Some lovely staff. They make an effort to ensure ingredients are ethically sourced, not tested on animals and vegetarian/vegan Some opportunities for training, though these are not open to everyone.

Cons

Bullying - I handed in my notice due to long term problems with bullying from the manager. Several members of staff reported the manager for bullying to the People Support team but nothing was done. They told me that they don't keep records of phone calls (4 were made that I'm aware of), and showed no concern over the bullying and continued aggressive behaviour of the manager. Very clique. Lots of immature behavior, especially within the management team - talking about people behind their back (name calling etc), shouting at staff and reducing them to tears (I could name 6 staff including myself who have been aggressively shouted at and cried as a result) etc. Some members of management making inappropriate comments about staff regarding their intelligence, personality or sexual orientation. The manager at one point started to listen to staff while they were having a private conversation and told me I should pretend she wasn't there. I also caught her going through staff belongings with no justification. There is clearly no respect for the team. Favoritism - some staff can do/wear whatever they like while others are shouted at for trivial things. If the manager likes you, you can get away with almost anything. No systems in place to support staff. After two and a half years of putting up with the bullying and stress I felt I had no choice but to hand in my notice and move on. Shame really when I joined the company on the understanding they were 'ethical'. Lots of sickness in the store, some were due to stress. Filthy staff room - I used to eat outside when I could, the drains stank and bowls, cups etc would often sit there unwashed for days.

2.0
Jul 27, 2020

Whiplash

Recommend
CEO approval
Business Outlook

Pros

Super chilled place to work. Fantastic perks like laptops and free products. Very little management oversight so you can do what you want.

Cons

The company change direction at the drop of a hat. They are afraid of committing to a project so will drop things once they are nearly complete. Management play favourites massively so secret projects will be announced that you have no idea about then get dropped quickly before you know what they were ever about. And the favourites have already moved onto the next big thing. For a digital company they outsource all of their actual work to other companies whilst actually only finishing half baked projects that take a couple of weeks to get done because the rest get cancelled before that. Also they have a big habit of lying to people and flagging valid complaints as negativity.

3.0
Aug 31, 2017

Yeah it's ok

Recommend
CEO approval
Business Outlook

Pros

Once you're 'in' and accepted, it's a real family vibe. You'll look forward to work every day and be excited about the positive colorful work the company does. You'll be provided the equipment needed to do your every day, and if you ask for certain tech or software, they'll take it into consideration and are usually pretty fast to get it for you. They'll listen to your feedback. They try hard to make the work place environment an enjoyable one to work in. Core working hours are very reasonable. Salary will cover rent and bills no problem. There are quarterly events that include a great number of staff from around the world which makes you feel close to the heart of the company. Travel and hotel are provided. Plenty of free products. You'll work with like minded people.

Cons

If you're not in the click, ie, not management, or pals with them, you'll find yourself without as many perks or trips, or get higher bonuses or just having a good a time. There is a real divide in the work place, it's noticed by all, mostly ignored but sometimes when things get stressful, management will try to 'treat' everyone. Until a few months later it gets bad again. They won't act on your feedback. Well, rarely do. But you might find your idea recycled and used a few months later with credit going to someone else. They steal a lot of ideas from other companies and pay a lot of other companies for actual creativity. Whilst 60% of head office sits on social media and Google just faffing. No one is monitored. Every office is unique and funky. But doesn't work, they'll remove kitchen space for desks, shuffle 'unimportant' people around for management, there is no proper chairs, desks or monitors it's all hipster desks, hard chairs, and laptops. Neck pain a plenty. As mentioned, core working hours are in place. But if you want to get into certain office clicks, expect pointless over time and conversations about things way over everyone's head in the room (don't worry a company will be hired to do the actual work a few months later) Half baked ideas become huge projects that never see the light of day and cause a lot of stress among the teams. It's unfair and management don't understand it because they're on some mission none of us see relevant to selling soap. Don't expect salary to reflect your title, and don't plan any major holidays. You can't afford it. You'll have so many free products to the point you in turn question how much the company wastes time, money, human resource, and materials. For a company all about the planet, they go through tons of wastage. Thankfully the high mark up means they don't care. There are big divides between manufacturing, retail, and head office. On the face of it, everyone is lovely to each other. Behind closed doors, lush digital thinks it runs the show. Retail is independent shops that are a hr/media disaster and manufacturing just seem to be the only sane ones with any sense of structure. I won't leave my job at lush because there is nowhere else to go in Poole. If you're young and want to build your career in the arts, production, planning, and design, do a stint here, then hope somewhere in London will hire you later down the line.

Viewing 7 - 9 of 2,209 Reviews

Glassdoor has 2,752 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.