Lush reviews

3.7

58% would recommend to a friend

(2,209 total reviews)
avatar

Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
3.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Great discount and perks, good training, and overall "good vibes" day-to-day. This was never a job I dreaded going to. I also appreciated that they pre-scheduled our breaks and stuck to them, no matter how busy we were. Work/life balance was good. They pay a bit more than other similar retail stores. The company takes a stand on political issues, and that is a huge PRO for me. It's very rare.

Cons

The expectations for the pay was VERY high. It is very hard to bonus, as upper management sets goals that are very hard to achieve. The company boasts hiring from within, but that is not the case. Loyal employees were consistently passed over for outside hires. I also noticed that Lush likes to boast being inclusive of all personality types and people, but there is definitely a certain type of personality that gets more praise. The sales tactics and techniques they want you to use are pretty intense. This is an environment where there is constant feedback, so if you are sensitive to feeling critiqued it can be really hard. Near the end of my time here, Lush discontinued a ton of stuff without providing a good replacement. This led to upset customers, and that was a huge challenge.

Viewing 4 - 6 of 2,209 Reviews

Glassdoor has 2,752 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.