Your experience at Luno really depends on who your TL is. My first TL often acted condescending during feedback sessions, focusing more on criticism than genuine coaching.
The overall work culture can feel quite demotivating. Empathy is missing, and Junior TLs seem a little too excited about their title, almost like the position got to their head. For those of us who’ve handled more challenging work before, it honestly comes off as a bit funny and immature.
The environment can also feel a bit forced and cult like. New employees are told where to sit, who to have lunch with,constantly asked to list down the names of people you’ve spoken to and pushed to act overly “friendly” in front of a large group under the company’s “Moontality” culture. The forced fun cult like environment feels unnatural and weird in a professional corporate setting.
Another issue is bias among TLs. A newly assigned TL relied too heavily on the opinions of the previous TL, instead of getting to know the team properly by themselves. This created unfair and distorted impressions of people, which really hurt morale.
The culture overall can feel toxic at times. And yes, a lot of the “positive” reviews here exist because new hires are asked to post on Glassdoor while still on probation, obviously no one will write anything negative then.
Unfortunately, I wasn’t as lucky as some of my colleagues as my team lead was overly critical and often made unfounded comments about me simply because I wasn’t the type to always agree or speak loudly. Given my position, I had to keep my head down and silently deal with the invisible bullying from my own TL.
Benefits are very basic, no dental, no transportation allowance, no optical and the core benefits are so so. Salary is on the lower end, although the company expects “world class” performance. They expect premium work for bargain pay.
